Sites Trainer

5 months ago

Kitchener, Canada DriverCheck Inc. Full time

**Position**:Sites Trainer

**Hours**: Monday to Friday; 8:30am-5:00pm EST

**Type**: Full-Time; Permanent

**Location**: Remote

**DriverCheck is growing**

Founded in 1996, DriverCheck is a leading occupational health company with over 700 staff, over 6,400 employers, and services across Canada. We conduct approximately 300,000 medical tests in a normal year, offering alcohol and drug testing, occupational health services, fatigue management, and injury management programs. The Company’s purpose is to build a healthier and safer world. As we live out this purpose, DC is constantly growing and evolving. Our people, the DC Family, are always at the forefront of this journey.

**What we offer**:

- ** FAMILY** focused culture
- Excellent Training Program
- Supportive continuous learning environment
- Competitive Wage
- Competitive Group Benefit plan

**Primary duties and responsibilities**:

- Work in conjunction with the Customer Service and Sites staff to coordinate and facilitate collection site and client training
- Ensure services are compliant with all applicable legislation
- Monitor legislation and facilitate the transfer of best practices and experience across the department
- Monitor, review and maintain the effectiveness of processes
- Meet with key representatives of client organizations as required
- Meet with key representatives of suppliers as required
- Assist in developing and implementing new service offerings, working in conjunction with appropriate co-workers across the company - Accountable for maintaining and remaining current with all Certification requirements
- Prepare and deliver drug and alcohol training for contracted collection sites in person and via teleconference
- Prepare and deliver client training related to reasonable suspicion drug and alcohol testing in person and via teleconference
- Responsible for auditing collection sites and their processes pertaining to drug and alcohol collections
- Responsible for handling sites related requests and processes accurately and efficiently
- Handle site inquires and complaints as well client/site related issues and training opportunities
- Liaise with collection sites throughout diplomatically, maintaining a strong, effective relationship
- Be proficient in the set-up and training of sites
- Responsible for handling site supply orders, new site set-ups and site cancellations
- Assist with after-hours questions and troubleshooting situations on a rotational basis
- Back-up coverage for Collection Sites department when required

**What you need to be successful in the role**:

- Excellent customer service and communication skills while maintaining quality
- Detail oriented and accurate
- Ability to work independently as well as in a team environment
- Demonstrate excellent critical thinking, decision-making and problem-solving skills
- Ability to multi task in a fast paced environment with constantly changing priorities
- Willing and able to travel as required to meet training needs of Sites and Clients Position
- Maintain a flexible schedule in order to meet Site and Client training needs and requirements, this may include working various shift times to accommodate training requests.
- If you want to work in an environment that is positive, challenging, and safe; where your contributions are valued, this role may be right for you._
- DriverCheck is committed to creating an accessible environment for our employees and potential employees; we will attempt to make appropriate accommodations throughout the entire recruitment process. Accommodations are made upon request._

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