Service Desk Analyst
2 weeks ago
Job description
A fast-growing Thunder Bay (Winnipeg head office) based IT consulting firm. We provide support to more than 3,500 users, 300 servers, and 200 network devices in local and remote offices. We provide a wide range of Managed IT, Security Solutions, Project Management, Business Intelligence, and Telecommunications services across Canada.
**Key Duties**:
- Maintaining a compliment of provided IT services as assigned (EG: Backups/Restoration, Threat Prevention - as a service);
- Creating and maintaining Service Requests/Incident records, work logs, change logs, project records, tutorial documentation, and contributing to an IT knowledge database;
- On a rotational basis provide After-hours “on call” support and varying shift work availability for the above; and,
- Occasional travel to remote sites to provide support.
**Skills and Experience**:
- Previous experience in a Help Desk Analyst role preferred;
- Excellent communication and customer service skills are a necessity; and the ability to work with a variety of customers at all levels;
- Experience with building and repairing computer hardware; and a working knowledge of past and existing computer hardware components/technologies required;
- Experience using an IT Service Management or ticketing system to manage Incidents and Service Requests;
- A strong desire to learn;
- Ability to work and excel in a team dynamic;
- Must be able to occasionally travel to remote sites as required;
- Must be able to perform shift work and on call support on a rotational basis;
- ITIL/Cobit, Comp TIA or MCSE certifications are an asset;
- A diploma in a computer related field preferred.
**Salary**: $45,000.00-$50,000.00 per year
**Benefits**:
- Company pension
- Dental care
- Disability insurance
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program
Schedule:
- 8 hour shift
COVID-19 considerations:
PPE equipment provided and mandated usage. Following Client provided onsite support policy guidelines.
**Education**:
- DCS / DEC (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
Work Location: In person
Expected start date: 2023-04-17
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