Front of House Lead

2 weeks ago


Toronto, Canada Thunder Child Full time

Strange things are happening in Toronto Guests will soon be unlocking their power, and we need your help.

We’re staffing for Stranger Things: The Experience, where guests are swept into the world of the show and confronted head-on with the nefarious Hawkins Lab and other supernatural elements of the Stranger Things universe. Guests will partake in an evening of demogorgon sightings, interactive experiences, and scripted performances and will join us for

food, dessert and delicious cocktails all inspired by Stranger Things. Your favorite characters will come to life throughout The Experience to relive much-loved moments of the hit series.

We’re looking for a team of individuals who are passionate, hardworking, creative, observant, and energetic to become the guests main point of contact across multiple areas of the experience.

**FRONT OF HOUSE LEAD**
- Responsible for delivering exceptional customer service from the moment the guest checks in
- Lead the team by example and make sure everyone is in uniform, in position and ready to go the moment doors are ready to open. Reminder doors open 30 mins before the first ticketed time.
- Assist the team with any questions both them and guest may have
- Working directly with Tour Management and Stage Manager to stay updated on any changes happening
- Ability to monitor and control the flow of traffic from check-in to Hawkins Plaza
- Entertain guests by starting trivia games when wait times are longer than expected
- Communicate wait times with team
- Train new BAs that are placed in FOH as the run continues
- Engage with the guests and encouraging the team to engage with guests
- Make sure FOH has all supplies needed for the day:
Ticketing phones

Ticketing laptop

Lanyards for VIP

Wristbands for Plaza

Trivia book and stickers for emergencies

Walkie talkie
- Fill out the daily Audience Breakdown report
- Manage FOH team breaks
- Cover any FOH position if team is short staffed
- Participate in weekly meetings with Tour Management and other fellow TC managers
- Resolve customer complaints, concerns & general needs
- Awareness of guest interaction, safety and overall guest experience
- Ability to work nights, weekends, and holidays if needed
- Must have a positive, outgoing, energetic demeanor and able to maintain a good attitude
- Understands the necessity of keeping guests engaged in a fully immersive, in-world experience
- All other related tasks and additional tasks as assigned

**===========================================================================================**

**IMPORTANT DETAILS**

Location: Cinespace Marine Terminal Studio, 8 Unwin Avenue, Toronto, M5A 3L1, Canada

Project Dates:
○ Training/Rehearsals starts March 18th

○ Open to Public: March 31st

○ Conclusion: August 20th, 2025

Pay: CAD $19.00
- Part-Time and Full-Time positions available for the duration of the experience
- Must be available for multiple days of training ahead of the experience opening (included in dates above)

**TO APPLY**

**Include**:Resume

We look forward to hearing from you

The Thunder Child Team

**Job Types**: Part-time, Seasonal

Pay: $19.00 per hour

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

**Experience**:

- Managerial: 1 year (required)
- Customer service: 3 years (preferred)

Expected start date: 2023-03-18



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