Conference Floor Server

3 weeks ago

Toronto, Canada KPMG-Canada Full time

**Overview**

At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The opportunity

Executes plans and daily operations of the Conference floor and Practice floors meeting rooms.

Position Summary

An enthusiastic and passionate hospitality-minded individual whom has past experience in the Food & Beverage world, looking to enter the world of Corporate Hospitality here at KPMG BAC as a Conference Floor Server/Host. A successful host will work in a busy and professional environment, while championing food service and excellent service to KPMG's clients. This position requires you to possess excellent customer service, communication, and teamworking skills. You should be professional, polite, and an efficient server with priorities in building teamwork, interpersonal relationships, and willingness to grow a dynamic array of skills.

**What you will do**

Executes all aspects of conference floor and practice floors activities and events such as:

- Afternoon and Evening shift availability - Hours change according to business needs (ending time of events and meetings)
- Assist and execute with event preparation, setup, and closing.
- Receive and double-check food orders from caterers by running reports in preparation and ensuring all cross referencing is completed between catering reports, BEO's, and the Conference Floor Coordinator or Assistant Conference Floor Coordinator themselves.
- Ensures the quality levels of food & beverage items and maintain standards in services, facilities, and client satisfaction
- Monitors timing for food to be placed in meeting rooms and, if possible, being in the conference floor Servery when food arrives
- Set up food and beverages in all appropriate meeting and event rooms in a timely fashion
- Create and use daily reports and event overviews to stay on-top of the day's meeting and event requirements
- Responsible for the reporting for maintenance of the conference and practice floors
- Clean & maintain meeting rooms to a high standard (remove catering orders, wipe tables, chairs, credenzas, whiteboards, remove used flipchart paper and report room deficiencies to supervisor)
- Assist in back-of-house cleaning and organizing
- Re-stock meeting room supplies (mugs, glasses, tissue, hand sanitizer, sugar and stir sticks)
- Receive weekly coffee and kitchen supply orders; cross reference all supplies were shipped, and put away
- Package leftover food for the shelterdonation program
- Briefing temporary staff for evening events after the turnover of Banquet Event Orders by the Conference Floor Coordinator or Assistant Conference Floor Coordinator
- Responsible for the alcohol inventory; tallied and taken at the end of each evening meeting/event
- Responsible for the maintenance and cleanliness of the non-Conference Floor Serveries (Cleaning and replenishing the coffee machines, loading the dirty mugs and glasses in the dishwashers, provide adequate supplies etc.)

At times, business needs arise, and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need extra time to devote to personal matters, and our approach to flexibility provides for this.

**What you bring to the role
- Experience in a busy F&B environment is preferred
- Excellent interpersonal and communications skills and co-operative in a team environment.
- Highest priority in great client service with a strong service orientation, with the ability to manage multiple priorities for internal clients.
- Demonstrates initiative to resolve client issues where appropriate.
- Well-organized, capable, and interested in taking initiative.
- Maintains a good rapport and is skillful and tactful in dealing with appropriate personnel, both internally and externally/clients of the firm.
- Maintain high standard of cleanliness of meeting rooms throughout the day.
- Ability to meet the physical demands of the job, standing for an extended period of time; and m ove, lift, carry, push, pull, and place objects weighing 40 pounds without assistance.
- Discretion and the ability to handle confidential material appropriately.
- Administrative and Computer skills
- Timely in responding to inquiries and requests, discussing those with superiors where appropriate.
- Excellent abilities with multiple phone lines and answer with appropriate etiquette.
- Must be able to work with all levels of professional staff.
- Good communication skills, both verbal and written.
- Knowledge and experience with food safety handling
- Smart Serve Certified.
- Flexibility to work shifts, including early afternoons and late evenings.

**Our Values, The KPMG Way**

**Integrity **, we do what is right |
**Excellence **, we never stop learning and improving |
**Courage **, we think and act boldly |
**Together **, we respect each other and dra

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