Manager, Quality Assurance

2 weeks ago

Toronto, Canada The Co-operators Full time

**Position Overview**:
**Company**:CGL

**Number of Positions**: 1

**Language**: This role operates in English.

**Work Model**:Hybrid

**Alternate Title**: n/a

**Additional Information**:
**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

The Emerging Business Model (EBM) Tech team exists to deliver contextually relevant financial security that delight customers and partners in their moment of need. We design, build, and deliver digital first platform and services that enable data differentiated and hyper-personalized insurance propositions within ecosystem partner’s experiences. When you join EBM Tech, you’ll instantly become a key member of an agile, energetic, and ambitious digital platform engineering team. If you like the idea of engineering innovation at scale through digital, analytics, automation and contributing to a wide variety of next-gen integrated propositions, we think you’ll love working at EBM Tech

As the Manager, Quality Assurance you will lead a team of Quality Assurance professionals in developing and testing enterprise-grade IT solutions, following best practices and methodologies, enforcing standards, and documenting processes for continuous improvement and will provide software quality expertise to the organization.

**How you will create impact**:

- Leverage experience, domain knowledge and technical expertise to establish quality guidelines such as testing strategies, tools, and frameworks unique to the initiatives to maximize resource utilization to drive outcomes with a focus on metrics.
- Collaborate across the agile teams on QA activities to establish the markers of success in the planning stage and match them with how each metric stands after the actual QA process.
- Participate in budgeting and reporting activities, such as preparing annual unit budget, determining reporting needs for unit, monitoring reports and summarizing activity for more senior management review.
- Contributing towards the development of IT standards, policies, practices, and methodologies, and monitor compliance with corporate policies.
- Coaching and developing your team, recruiting, and selecting talent, managing and rewarding performance, and fostering an agile culture to deliver on strategic objectives.

**How you will succeed**:

- You thrive on delivering our exceptional client experience through positive and engaging relationships; embracing accountability to achieve effective results.
- You ensure your day-to-day actions are in harmony with the company’s purpose, vision, and values even when challenged.
- You will support and guide others through changing conditions and encourage the exploration of new opportunities or innovations.
- You value cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.

**To join our team**:

- Diploma or Degree in Information Technology or Computer Science with at least 5 years relevant experience or equivalent combination of education and experience.
- Relevant experience in test planning and designing test documentation.
- Minimum 5 years as a Quality Assurance Analyst and 3 years managing Analysts.
- Strong technical and analytical skills, including any specific designations/certifications for area of expertise.

**What to expect**:

- Detail oriented work that requires a high degree of mental concentration for extended periods of time.
- You will handle sensitive information where a high degree of confidentiality and discretion is required.

**What's in it for you?**:

- The opportunity to take on challenging work and contribute your expertise, creativity, and passion in meaningful ways.
- A comprehensive total rewards package, including competitive salary, bonus, paid time off, pension and benefits.
- A holistic approach to your well-being, with physical and mental health programs and flexible work options.
- The opportunity to work on an inclusive team who inspire each other to explore and achieve what’s possible.
- A company that is committed to support the social, environmental and financial well-being of the lives, families and communities we impact.

LI-JL1

**Interested in applying?**:
Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply. If you require an accommodation during the recruitment process, please contact the hiring manager.

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