Manager Quality Assurance Fire

1 month ago

Toronto, Canada City of Toronto Full time

**Job ID**: 42264

**Job Category**:Emergency, Fire & Paramedic Services

**Division & Section**:Fire Services, Communications & Technology

**Work Location**:Fire & Paramedic HQ & EMS Station 53, 4330 Dufferin St, Toronto, M3H 5R9

**Job Type & Duration**:Permanent, Full-time

**Salary**:$155,155.00 (2023 rate), Wage Grade EMF6

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 01-Nov-2023 to 15-Nov-2023

**Job Summary**

Reporting to the Division Chief, Technology, the Quality Assurance Manager will create, implement and oversee a comprehensive quality assurance and quality improvement program by developing and maintaining process, policy and planning artifacts to ensure compliance with industry standards, cybersecurity initiatives and Toronto Fire Services organizational goals. The role will create outcomes influencing decisions impacting system design, budgetary and operational issues, performance reporting, business planning and change management.

The primary functions associated with this position include, but are not limited to, the following:

- Develops, implements, and maintains quality assurance programs for the TFS Technology Division ensuring alignment to CFAI principals and Toronto Fire Services strategic goals.
- Assess existing processes and practices to ensure efficient and effective outcomes.
- Develops, implements, and maintains comprehensive change management processes for TFS managed environments.
- Develops, implements, and maintains TFS Technology Division specific cyber security plans and processes to ensure compliance with CISO/Council mandates.
- Identifies trends or key performance indicators to support a Results Based Accountability framework.
- Liaises with City of Toronto Technology Services Division, the Office of the CISO, vendors as well as internal TFS business units to drive effective outcomes and uncompromising service delivery.
- Provides recommendations and input to both capital and operating budget requests, assists in the development of business cases and cost benefit analysis.
- Works with the TFS Technology Division’s Training Officer to assess existing skillsets and make recommendations for the professional development of the team.
- Supervises assigned staff on specific projects.
- Fosters and supports teamwork, high performance standards, and innovation.
- Maintains detailed records ensuring performance reporting is in accordance with established practice and works with the TFS Analytics Division to create meaningful reports and dashboards.
- Participates in the TFS Technology Division recruitment process under the direction of the Division Chief
- Conducts research and reviews principles, practices, and technical information, on emerging trends that may impact the Division.
- Represents Toronto Fire Services as required, and performs other duties as required, or assigned.
- Acts as a champion of inclusion, equity, and diversity, and embraces these principles and values in TFS

**Key Qualifications**:

- University degree in Computer Science or a related discipline, and 10 or more years’ experience working with critical infrastructure environments that include both Information (IT) and Operational (OT) Technology, or a combination of education, industry certifications and/or experience.
- Preferred Certifications (any on the list): ITIL, MCSE, CRISC, CISM, NCSP.
- Considerable experiencing maintaining, managing, or supporting mission critical, hi availability/geo-redundant platforms. Preferably in the Public Safety sector
- Considerable experience implementing business continuity, disaster recovery, incident response plans.
- Considerable experience in implementing change management controls.
- Great focus and attention to detail and skilled in report writing.
- Outstanding verbal and written communication skills
- Extensive knowledge of Microsoft Office products in order to create reports, spreadsheets, presentations (e.g. Word, Excel, PowerPoint)
- Ability to foster teamwork and to establish an environment which promotes excellence.
- Excellent customer service, conflict resolution, interpersonal and negotiations skills with ability to establish effective working relationships with employees, management, both internal and external stakeholders and clients
- Ability to exercise independent judgement and discretion in dealing with confidential matters.
- Excellent organizational skills
- Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.
- Knowledge of the Ontario Occupational Health and Safety Act, the Accessibility for Ontarians with Disabilities Act, and Collective Agreements

**You must also have**:

- Ability to work effectively with a group of multidisciplinary staff in a project team setting.
- Ability to perform technical tasks to contribute to teams’ capacity as required.
- Ab

  • Fire Alarm Project Manager

    4 weeks ago

    Toronto, Canada Classic Fire + Life Safety Full time

    **Company Description** Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate...

  • Fire Alarm Project Manager

    6 days ago

    Toronto, Ontario, Canada Classic Fire + Life Safety Full time

    Salary: Company DescriptionThank you so much for considering our company in your career search Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate...

  • Fire Alarm Project Manager

    6 days ago

    Toronto, Canada Classic Fire + Life Safety Full time

    Salary: Company DescriptionThank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate...

  • Fire Alarm Project Coordinator

    1 month ago

    Toronto, Canada Classic Fire + Life Safety Full time

    **Company Description** **IT STARTED WITH A COMMON MISSION - TO PROTECT PEOPLE** This mission is the reason why two organizations joined forces in 2021 to create Classic Fire & Life Safety - comprising the strength of all partners, united in one, clear mission. In June 2021, Classic Fire Protection and FCFP began a journey to come together to create a...

  • Fire Extinguisher Road Technician

    1 month ago

    Toronto, Canada Classic Fire + Life Safety Full time

    **Company description** IT STARTED WITH A COMMON MISSION - TO PROTECT PEOPLE This mission is the reason why two organizations joined forces in 2021 to create Classic Fire & Life Safety - comprising the strength of all partners, united in one, clear mission. In June 2021, Classic Fire Protection and FCFP began a journey to come together to create a new,...

  • Food Auditor

    1 week ago

    Toronto, Canada Medina Quality Full time

    **Seeking Position**: Food Auditor / Quality Assurance (1/2 Remote) **Do you love to travel?** **Are you passionate about food safety and cross-cultural work?** **Do you have a strong belief in corporate social responsibility, diversity, and collaboration?** **If yes, Medina Quality is seeking charismatic, observant, self-disciplined and articulate...

  • Kitchen Hood Fire Suppression Installer

    4 weeks ago

    Toronto, Canada Classic Fire + Life Safety Full time

    **IT STARTED WITH A COMMON MISSION - TO PROTECT PEOPLE** This mission is the reason why two organizations joined forces in 2021 to create Classic Fire & Life Safety - comprising the strength of all partners, united in one, clear mission. In June 2021, Classic Fire Protection and FCFP began a journey to come together to create a new, stronger partnership...

  • Fire Extinguisher Inside Service Technician

    1 month ago

    Toronto, Canada Classic Fire + Life Safety Full time

    **Job description** **Company description** **IT STARTED WITH A COMMON MISSION - TO PROTECT PEOPLE** This mission is the reason why two organizations joined forces in 2021 to create Classic Fire & Life Safety - comprising the strength of all partners, united in one, clear mission. In June 2021, Classic Fire Protection and FCFP began a journey to come...

  • Experienced Fire Alarm Technician: Windsor

    1 day ago

    Toronto, Canada Sentry Fire Protection Services Full time

    **This position requires relocation to Windsor, ON** **Job description** **What We Offer** - Competitive Wages - Assistance with training and Licenses - Health benefits - Pension with up to 5% match - Company vehicle and gas card - Company phone - Family owned and operated work environment **Responsibilities** - Complete physical and electrical...

  • Technical Sales Representative- Fire Alarm Division

    4 weeks ago

    Toronto, Canada Viking Fire Protection Full time

    VT-99 **Workplace**: Toronto, ON **Schedule**: 37.5 hours per week **Number of position to fill**: 1 **Job status**: Permanent **Salary**: To be discussed **Job Description**: We are looking for a Technical Sales Representative to join our Fire Alarm Division. Working within a team of professionals, you will work to develop our business and strengthen...

  • quality assurance technologist

    1 week ago

    Toronto, Canada Ram Plastics Inc. Full time

    Education: College/CEGEPExperience: 1 year to less than 2 years or equivalent experienceTasksDevelop and conduct production, inventory and quality assurance programsDesign plant layouts and production facilitiesConduct work measurement or other studiesDevelop and carry out health, safety and fire prevention plansConduct safety training programsDevelop...

  • quality assurance technologist

    1 week ago

    Toronto, Canada Ram Plastics Inc. Full time

    Education: Expérience: EducationCollege/CEGEP or equivalent experienceTasksDevelop and conduct production, inventory and quality assurance programsDesign plant layouts and production facilitiesConduct work measurement or other studiesDevelop and carry out health, safety and fire prevention plansConduct safety training programsDevelop computer applications...

  • Quality Assurance Manager

    2 weeks ago

    Toronto, Canada Imploy Full time

    Position Summary: The Quality Assurance Manager is responsible for ensuring that all products and services produced by the company comply with the highest standards of quality, safety, and reliability. This includes developing and implementing a comprehensive quality assurance system to monitor performance, identify and resolve problems, and ensure that all...

  • Quality Assurance Manager

    2 weeks ago

    Toronto, Canada Imploy Full time

    Position Summary: The Quality Assurance Manager is responsible for ensuring that all products and services produced by the company comply with the highest standards of quality, safety, and reliability. This includes developing and implementing a comprehensive quality assurance system to monitor performance, identify and resolve problems, and ensure that all...

  • Fire Sprinkler Fitter

    1 hour ago

    Greater Toronto Area, Canada Custom Fire & Sprinkler Full time

    Amidst industry slowdowns, Custom Fire & Sprinkler Services Ltd. is blazing a trail of growth! Be part of our dynamic team as an **experienced fire** **sprinkler fitter** and ignite your career for endless opportunities for advancement and innovation. Join us in shaping the future of fire safety today! **Please note: This is a union position. You must be...

  • Quality Assurance Manager

    2 weeks ago

    Toronto, Canada Imploy Full time

    Position Summary: The Quality Assurance Manager is responsible for ensuring that all products and services produced by the company comply with the highest standards of quality, safety, and reliability. This includes developing and implementing a comprehensive quality assurance system to monitor performance, identify and resolve problems, and ensure that all...

  • Manager, Quality Assurance

    1 month ago

    Toronto, Canada Shoppers Drug Mart Pharmaprix Full time

    **Location**: 243 Consumers Road, Toronto, Ontario, M2J 4W8 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers...

  • Regional Manager

    4 weeks ago

    Toronto, Canada Classic Fire + Life Safety Full time

    **Company Description** Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate...

  • Quality Assurance Manager

    1 month ago

    Toronto, Canada Apollo Health And Beauty Care Full time

    Apollo Health & Beauty Care (Apollo) is a premium developer of private label and control label health & beauty care products and leverages unique expertise and experience in developing national brand-equivalent products designed to compete equivalently with the most popular national brands. The largest private label and control label personal care...

  • Manager, Quality Assurance

    2 days ago

    Toronto, Canada First National Financial Full time

    Working together to be our best! First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a...