Enterprise Customer Success Manager

2 weeks ago

Waterloo, Canada Plum Full time

With our recent round of growth funding, we are looking to add a brand new Enterprise Customer Success Manager to our current CX team. Reporting to the Director of Customer Experience, you will manage and deliver Plum products and services that enable our customers to realize their business objectives. In joining our team, you will get hooked on one of the most strategic problems we are helping enterprise clients to solve, Talent.

**LET’S CUT TO THE CHASE**

**Who is an Enterprise Customer Success Manager really?**
- You are a true enterprise account manager and know exactly what it takes to effectively implement and manage a massive organization; **onboard**, **manage accounts**, **grow and expand.**
- Project management including customer presentations, pre-meeting prep, post-meeting follow-up, internal coordination, and knowing how to ensure deadlines are met is all second nature to you.
- You know how to truly get to the root of your customer’s business needs, from both a C-suite executive level as well as an individual contributor level, and know why it’s important to do so.
- You can identify customer growth opportunities and execute that process from start to finish - identification, presentation, negotiation, and closing.

**Bottom line you are highly organized, prescriptive, and strategic.**

**THAT'S ME**

**WHAT YOU’LL NEED**:

- Proven track record of overachieving quota and results in a high-growth company environment.
- Proven track record of managing strategic accounts in net new & renewal environments.
- Strong experience in project management.
- Proven ability to generate a plan to ensure deep penetration into global accounts.
- Presentation Skills
- Demonstrated ability to implement, manage, and grow Enterprise business within a process-oriented sales/customer success environment.
- HR tech, Talent Acquisition, Talent Management, EIM, ATS, and HCM experience an asset, but not required.

**WHO YOU ARE**
- You are a customer-centric individual who prides themselves on creating a white glove experience for every stakeholder you deal with.
- You are self-confident, highly motivated, and enthusiastic.
- You show a sense of urgency to drive results, and you have excellent problem-solving skills.
- You excel at working independently but also know when to help your teammates or rely on them depending on the situation.
- You successfully lead multiple projects simultaneously, handle a fast-paced work environment, take on new challenges, and handle changing priorities/objectives.
- You are able to own new processes to support your efforts and objectively evaluate their performance. You are able to learn and fail fast.
- You have emotional and social awareness to align with varying stakeholders and remove blockers.
- You are motivated by challenges and incremental wins. You can stay positive and laugh when needed.

**Ready to Begin?**

**About Plum**

At Plum, we believe in transparency, commitment, and a culture of support and team orientation through the following initiatives:

- Flexible work schedule
- Family and furbaby friendly
- Fun quarterly company events and activities.
- Coaching and internal growth

Plus, we offer health benefits with a focus on mental health and wellness. Our goal is to create a collaborative atmosphere where everyone feels supported and valued.

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