Manager, Enterprise System

2 weeks ago

Waterloo, Canada University of Waterloo Full time

Overview:
The Manager, Enterprise system is responsible for strategic planning, execution and maintenance of the department’s Enterprise system to support Campus Housing’s business operations. Reporting to the Assistant Director, Shared Services, this position leads and develops a diverse team in the day-to-day operations of the system, which includes collaborating with stakeholders to gather and fulfill requirements, modifications and enhancements including design, development, and user acceptance testing.

**This position is contingent on funding.**

**Responsibilities**:
Client Relationships and Support
- Partner with Campus Housing functional areas to understand and integrate their business processes within the Enterprise system. Collaborate with these areas to set termly and yearly operational targets
- Understand the end-user (student and staff) experience of the system to ensure their needs are met. Represent these needs when working with internal and external stakeholders and the Enterprise system vendor
- Build strategic relationships and be able to solicit and communicate system requirements, capabilities and outputs with University Stakeholders, including, but not limited to Registrar’s Office, Food Services, IST, Finance etc.
- Manage the relationship and service support provided by Information Systems Technology (IST) business partner to the Enterprise System. Provide direction, guidance and regular feedback to the Information Systems Analyst Advisor (assigned from IST) and the IST
- Manager of Systems Development and Operations, to ensure the service is meeting Campus Housing’s system support needs and UW security standards
- Be a key resource for the management team to report on system capabilities, dependencies, value and progress towards the systems roadmap
- Understand the management team’s utilization of the system to advise and support them to extract data for their planning and program requirements
- Under the direction of the Assistant Director, Shared Services, bring forward status updates, issues, information and recommendations to senior management to enable them to make strategic decisions and allocate resources.
- Act as the primary contact with the Enterprise System vendor

Ensure the effective utilization, development and deployment of people and financial resources
- Recruit, hire and develop staff, which includes Information Systems Analysts and may include supervision of work-study or co-op students. The position may also utilize other Shared Services staff (e.g., Business Process Analyst, Finance staff) to solicit input to make informed decisions for the Enterprise system
- Provide oversight and ongoing development of Information System Analysts so that they can function as an effective team with cross functional skills to configure, test, deploy, and maintain the system
- Provide day-to-day management and prioritization of tasks amongst the team, while working within an Agile environment. Ensure appropriate back up and service coverage during critical times of the year (e.g. student move-in)
- Work closely with the Information Systems Analyst Advisor (from IST) to seek technical advice, prioritize and scope operational tasks, and support their mentorship of Enterprise system staff
- Ensure onboarding, ongoing training and professional development of team members; coach staff in goal setting and achievement of goals. Facilitate opportunities for cross-training and team building
- Lead a collaborative team, set clear and reasonable expectations and ensure delivery of results as measured against key performance indicators and continuous improvement metrics of the department
- Manage performance through formal (performance appraisals) and informal methods such as regular feedback, coaching and one-on-one meetings
- Accountable for annual budget management, including dollars paid to the external vendor for software maintenance and continuous improvement work that ensures value to functional areas of the department

Project Management of the Enterprise System operational tasks and deliverables
- In collaboration with stakeholders, create and maintain an Enterprise system operational plan, including calendar of deliverables and deadlines. Utilizing an Agile project management approach, ensure Enterprise system activities, deployments and sprint cycles align with targets of the functional areas they serve
- Create a product backlog of well-defined, prioritized user stories, including acceptance criteria
- Define sprint tasks and actions (through Jira) so that team members have clarity of operational tasks and can act with purpose
- Ensure appropriate triaging processes of work requests and self-organization of the team for distribution of work
- Identify and remove impediments or obstacles that hinder the team's progress, enabling them to work without interruptions
- Manage the product backlog while continuously reviewing the business needs of Campus Housing, redefining p

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