System Support Specialist

1 month ago

Vaughan, Canada Giesecke+Devrient Full time

**G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.**

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**The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?**

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**Summary**: Respond to and troubleshoot all customer software issues for all G&D SWS products. Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times. Provide onsite assistance if required.
- ** Duties/Responsibilities**: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Document all issues in G+D’s issue tracking system.
- Keep information held in the tracking system up-to-date.
- Setup and configuration of test environment in order to duplicate issues.
- Work with R&D team in order to solve the issue.
- Assist in the preparation of reports for customer communication.
- Establish and maintain excellent working relationship with all customers at all times.
- Provide 24x7 on call emergency service to customers
- Keep up-to-date with technical and G+D product knowledge.
- Establish remote session to troubleshoot customer issues
- Attends internal and external meetings

**Required Skills/Knowledge**:

- Demonstrated skills in operating systems (MS platform - SERVER200x, CITRIX) and skills in database systems (MS SQL 200x, Oracle).
- Working knowledge of used programming languages (e.g. VB 6.0,.NET, C#, Java) and have excellent ability to communicate and work effectively with other team members in a multicultural and international environment.
- Excellent verbal, written communication and interpersonal skill are a must
- Strong analytical, problem-solving skills, ability for multitasking and good organizational skills.
- Detail-oriented and persistent in execution and follow-up tasks and the ability to lead and work in a team environment.
- Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information.
- Generates enthusiasm and support of company objectives and is trustworthy and credible.
- Need to utilize sound judgment in dealing with business information.
- The ability to make recommendations for continuous quality improvements in all areas of accountability.
- Flexibility to work long hours as necessary and able to handle high pressure in a professional manner

**Required Education and Experience**:

- Bachelor’s degree in Computer Science or related degree
- Minimum four (4) years of experience in a customer support role
- Prior experience in banking industry is desirable

**Other Duties**: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.***:

- Job offer

**Job Details**:
**Job Title**
System Support Specialist

**Business Sector**
Giesecke+Devrient Currency Technology America, Inc.
202-3700 Steeles AveW Vaughan ON L4L 8K8

**Requisition ID**
24741

**Location**
Vaughan, ON, CA

**Career level**
Experienced and Graduates

**Job Type**
Fulltime

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