Bellperson

2 weeks ago

Vancouver, Canada Rosewood Hotel Georgia Full time

**OVERVIEW/BASIC FUNCTION**:Transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. This shift may also require overnight availability as needed.

**RESPONSIBILITIES**:

- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Arrive at your respective assigned working locations, ready to commence work at your designated starting times.
- Maintain professional appearance and follow the personal grooming and uniform standards.
- Attend team briefings to meet with MOD to review daily occupancy, VIPs, groups, sites, events, glitches, etc.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Maintain knowledge of:

- Scheduled daily activities.
- Daily arrivals/departures.
- Features and services provided by the hotel.
- Hours of operation for each outlet.
- Park guest vehicles in specified areas in a safe and efficient manner.
- Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
- Assist guests and visitors into and out of their vehicles.
- Provide claim check and instructs guests on how to reclaim vehicle.
- Retrieve customer vehicles from specified areas in a safe and efficient manner.
- Escort guests to the Front Desk and introduce guests to the Front Desk Agent or use technology.
- Relay accurate directions to guests/visitors within the hotel or regarding any destinations within the local area.
- Provide accurate and timely documentation and reports of departmental activities and status including claim checks, vehicle damage, statements, and conditions with require attention and or repair. Obeys all traffic laws on and off property.
- Anticipate customer needs such as opening of car doors, assistance with wheelchairs, holding umbrellas, etc.
- Handle valet tickets, keys, and equipment in accordance with company policies.
- Direct traffic at property entrance, hails taxicabs and stands at the front door or designated area to provide assistance.
- Confirm number of pieces and provide legible claim tickets to guests for their luggage.
- Transport guest luggage from the point of arrival at the hotel to their assigned room.
- Transport guest luggage from current room to reassigned room for room changes.
- Transport guest luggage from their room to the point of departure from the hotel.
- Assist in locating guest's lost luggage.
- Correctly tag, store, and retrieve luggage from holding room.
- Identify and explain hotel facilities and features to guests while escorting them to their room.
- Identify fire exit closest to guest's room and explain safety features of assigned room.
- Demonstrate use of room key to guests.
- Place guest luggage inside the room.
- Identify and explain guest room features to include use of:

- air conditioning/heat units and thermostat controlso telephoneo television
- clock radioo guest services directoryo mini-bar
- in room safe
- lightso bathroom amenitieso valet/laundry services
- door lock
- ice serviceo coffee maker
- On-command entertainment
- Offer packing/unpacking service; explain pressing and laundry service.
- Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
- Relay accurate directions to guests on inquiries of transportation within the local area.
- Maintain accurate log record of guest calls for Bell Person assistance.
- Answer Bell Stand telephone within 3 rings using correct greeting and telephone etiquette.
- Remain in assigned postposition, maintaining correct stance.
- Retrieve guest dry cleaning/laundry from rooms and deliver processed items.
- Deliver items to guest rooms promptly to include:

- messages
- mail, faxes
- packages
- flowers
- sundry items requested by guest
- gift items
- Deliver newspapers to specified guestrooms.
- Monitor and maintain appearance of lobby areas and luggage holding room.
- Polish brass luggage carts and maintain cleanliness of carts.
- Assist concierge in guest inquiries during high traffic periods.
- Assist Door person and Valet as required.
- Assist in Emergency situations and be knowledgeable of the Crisis Management and Contingency Plan.
- Report to the MODs any other relevant infor

  • Bellperson

    5 months ago

    Vancouver, Canada Sutton Place Full time

    Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with...

  • Bellperson

    5 months ago

    Vancouver, Canada Rosewood Hotel Georgia Full time

    The Bell Person will be responsible for Transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. This shift may also...

  • Bellperson

    5 months ago

    Vancouver, Canada Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Canada- Province/City- Vancouver, B.C.- Location- Rosewood Hotel Georgia- Department- Rooms - Front Office- Job Type- Full-time Permanent- The Bell Person will be responsible for Transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for...

  • Bellperson

    5 months ago

    Vancouver, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $19.45 - $21.61/hour, Weekend Availability, Part Time **Job Number** 24054953 **Job Category** Rooms & Guest Services Operations **Location** Metropolitan Hotel Vancouver, 645 Howe Street, Vancouver, BC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Seasonal Bellperson

    5 months ago

    Vancouver, Canada Marriott International, Inc Full time

    **Additional Information** No license required, Contract until September 30th **Job Number** 23131922 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Vancouver Downtown Suites, 550 West Hastings Street, Vancouver, BC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Bellperson/valet

    3 months ago

    Vancouver, Canada The Sutton Place Hotels Full time

    Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...

  • Front Desk Agent

    5 months ago

    Vancouver, Canada Best Western Plus Sands Full time

    Qualifications: - Excellent computer skills including MS Word, Excel and hotel operating systems - Strong communication skills in English, verbal and written. Additional languages are an asset - Diploma or degree in hospitality is an asset, but not required - Must be able to implement and maintain Best Western standards, policies and procedures - Walking...

  • Front Desk Operations Coordinator

    1 day ago

    Vancouver, British Columbia, Canada Marriott International Full time

    POSITION SUMMARYAs a key member of our team, you will be responsible for ensuring seamless guest experiences. This includes expediting problem payments, assisting staff with tasks, and following up with guests regarding satisfaction with guest-related issues. You will also process all guest check-ins, confirm reservations, assign rooms, and issue and...

  • Bell Attendant

    4 months ago

    Vancouver, Canada Hyatt Regency Vancouver Full time

    Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like: - Discounted lodging...

  • Concierge

    5 months ago

    Vancouver, Canada Marriott International, Inc Full time

    **Additional Information** Starting pay is $21.00 per hour, the 6 months pay is $24.41 per hour and the one-year pay is $28.00 per hour as per CBA., **Job Number** 24068221 **Job Category** Rooms & Guest Services Operations **Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located...

  • Concierge

    5 months ago

    Vancouver, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $21.00/hour, the 6 months pay is $24.41/hour and the one-year pay is $28.00/hour **Job Number** 24093524 **Job Category** Rooms & Guest Services Operations **Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...

  • Concierge

    5 months ago

    Vancouver, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $21.00/hour, Six months pay: $24.50/hour, One year pay: $28.00/hour as per CBA, Full Time, Seasonal **Job Number** 24060122 **Job Category** Rooms & Guest Services Operations **Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?**...

  • Bellman/valet

    5 months ago

    North Vancouver, Canada Seaside Hotel Vancouver Full time

    **NORTH VANCOUVER, BC - **As a Bellperson/Valet, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, parking and retrieving their vehicles, providing luggage assistance, delivering and retrieving guest items, assisting with...

  • Rooms Operations Supervisor

    5 months ago

    Vancouver, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $27.31/hour to $30.35/hour **Job Number** 23220544 **Job Category** Rooms & Guest Services Operations **Location** Metropolitan Hotel Vancouver, 645 Howe Street, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with...

  • Ft Overnight Supervisor

    5 months ago

    Vancouver, Canada Marriott International, Inc Full time

    **Additional Information** Pay Range: $28.41/hour - $31.56/hour, Overnight Shift **Job Number** 24099053 **Job Category** Rooms & Guest Services Operations **Location** Metropolitan Hotel Vancouver, 645 Howe Street, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Part Time Seasonal Concierge

    5 months ago

    Vancouver, Canada Marriott International Full time

    **Job Number** 23153775 **Job Category** Rooms & Guest Services Operations **Location** Vancouver Marriott Pinnacle Downtown Hotel, 1128 West Hastings Street, Vancouver, BC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest requests for special arrangements or...

  • Part Time Seasonal Concierge

    5 months ago

    Vancouver, Canada Marriott International, Inc Full time

    **Job Number** 23153775 **Job Category** Rooms & Guest Services Operations **Location** Vancouver Marriott Pinnacle Downtown Hotel, 1128 West Hastings Street, Vancouver, BC, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest requests for special arrangements or services (e.g.,...

  • Supervisor-rooms Operations

    5 months ago

    Vancouver, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $30.81/hour **Job Number** 24020130 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Parq Vancouver, 39 Smithe Street, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete designated cashier and...

  • Seasonal Concierge

    5 months ago

    Vancouver, Canada Marriott International, Inc Full time

    **Additional Information** Pay range: $21.74 until 3 months, $24.45 from 3-6 months, $27.17 after 6 months. **Job Number** 24021404 **Job Category** Rooms & Guest Services Operations **Location** Vancouver Marriott Pinnacle Downtown Hotel, 1128 West Hastings Street, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?**...

  • Rooms Operations Supervisor

    2 weeks ago

    Vancouver, Canada Marriott International, Inc Full time

    **Additional Information**Overnight Shift, Pay: $32.85/hour **Job Number**24188778 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Parq Vancouver, 39 Smithe Street, Vancouver, BC, Canada, V6B 0R3 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Complete designated cashier and closing reports in the...