Business Analyst Transit Expans Office

3 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 38995

**Job Category**:Policy, Planning & Research

**Division & Section**:IDS Transit Expansion, Transit Program Mgmt & Planning

**Work Location**:100 Queen St. W. Toronto, ON M5H 2N2

**Job Type & Duration**:Full-time, Permanent Vacancy

**Salary**:$86,500 - $108,459.00, Wage Grade 6.0

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 20-July-2023 to 03-Aug-2023

Reporting to the Manager, Strategic Financial and Business Operations, the Business Analyst, Transit Expansion Office is responsible for providing analysis, research, preparation, review and recommendation of information as it relates to key Transit Expansion division-wide priorities and initiatives by documenting, analyzing and determining options for policies, operational procedures, business processes and management practices within the frame work of the City of Toronto. The Business Analyst will develop recommendations in order to improve service delivery, customer service and operational efficiencies within the Transit Expansion Office Division.

**Major Responsibilities**:

- Implements detailed plans and recommends policies/procedures/processes regarding program specific requirements.
- Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
- Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
- Analyzes business processes, screens and report layouts, and conducts data flow analysis and business process modelling.
- Conducts analysis to measure the effectiveness of technology solutions and service delivery methods and processes.
- Conducts workshops with stakeholders to elicit and document business, system and technology requirements.
- Evaluates and makes recommendations on the effectiveness of alternative methods of delivering services.
- Prepares reports to management, supporting recommendations on changes in technology solutions, business methods and business processes including appropriate staffing levels, resource allocation, etc.
- Designs or modifies business processes and information technology solutions for administering the delivery of service and tracking the cost and effectiveness of service delivery.
- Develops test strategies, plans and scripts and executes and documents tests of technology solutions and business processes.
- Prepares business cases, business plans, project charters, project plans, RFI/P/Qs and other formal project documentation.
- Produces reports, prepares briefing notes, summaries, presentations and other printed materials.
- Prepares or contributes to technology solutions including use cases, use case models, and supplementary specifications including screen mock-ups, report mock-ups and business rules.
- Prepares a manual of all documentation related to divisional processes/policies/practices, including flow charts, protocols, impacts and recommendations.
- Delivers presentations and training to divisional staff as part of implementation for improvement.
- Prepares strategies and work plans.
- Conducts studies on the feasibility of integrating technology and processes to deliver a range of services to a specific client or to a geographic location.

**Key Qualifications**:

- Post-secondary education in a discipline pertinent to the job function such as Applied Sciences, Engineering, Statistics, Business or an equivalent combination of education and experience.
- Considerable experience in the development, implementation and support of information management process review, improvement and design/re-design.
- Considerable experience working with management information including assessing data quality, classifying and organizing data, and designing data presentation to end users online and in reports.
- Considerable experience in information management, including the ability to facilitate sessions to identify current and optimal information management processes and identify business and technical requirements.
- Considerable experience in documenting and communicating business and technical requirements.
- Considerable experience in documentation and process design techniques, process improvement methodologies, and project management methodologies.
- Considerable experience in designing and developing reporting and business intelligence tools.
- Highly developed interpersonal skills with demonstrated ability to interact and communicate effectively with all levels of the organization.
- Excellent written and oral communication skills, presentation and interpersonal skills to deal effectively with city staff, city councillors, senior management and the public.
- Ability to prioritize multiple projects, work with cross-functional teams, set clear directions and

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