Manager, Advisor Experience

2 weeks ago

Canada The Co-operators Full time

**Position Overview**:
**Company**:CGIC

**Number of Positions**: 1

**Language**: Bilingualism in English and French is an asset.

**Work Model**:Hybrid

**Alternate Title**: n/a

**Additional Information**:
The work location for this role is flexible across Canada.

**The Opportunity**:
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Advisor Alliance team is accountable for accelerating an innovative, efficient, and seamless experience for Advisors, empowering them to excel in Financial Services and Insurance. Our professional, high performing team strives to provide an exceptional advisor experience by aligning the right organizational talent with the right work, supported by effective training, tools, and processes.

As the Manager, Advisor Experience you will be responsible to build and execute on strategies to improve overall advisor engagement. You will build strong relationships with advisors, field and corporate leaders to build synergies and improve the experience of advisors and achieve organizational goals.

**How you will create impact**:

- Building strategies to improve advisor satisfaction and engagement including communication, change management plans and implementing initiatives.
- Leading and executing on various projects including mental health strategy and IDEA strategy.
- Monitoring advisor engagement and leading action plans to improve engagement.
- Collaborating with advisors and field staffs to develop solutions with various business partners to build action plans for business processes, systems, products and underwriting.
- Organizing forums with advisors and corporate leaders to enable collaboration.
- Coaching and developing your team, recruiting and selecting talent, managing and rewarding performance, and fostering an agile culture to deliver on strategic objectives.

**How you will succeed**:

- You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
- You foster innovation and continuous improvement with a focus on client experience.
- You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
- You successfully convey messages and demonstrate openness to exploring alternative points of view.

**To join our team**:

- You have 10 years of experience in Insurance or in a related field.
- You have a post-secondary degree in Business Administration, Project Management or in a related discipline.
- You have strong knowledge of Insurance sales and Change Management strategies.
- Having the Chartered Insurance Professional (CIP) designation, Project Management Professional (PMP) certification or Prosci Change Management certifications is an asset.

**What you need to know**:

- You will travel frequently.
- As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.

**What’s in it for you?**:

- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- A comprehensive total rewards package, including competitive salary, bonus, compensation and benefits.

**Interested in applying?**:
Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply. If you require an accommodation during the recruitment process, please contact the hiring manager.

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