Member Experience Associate

1 month ago


MontTremblant, Canada Hilton Grand Vacations Full time

**PRINCIPALES FONCTIONS DU POSTE**
- Fournir à nos Membres et Invités un service authentique
- S’assurer que tous les Membres et Invités sont accueillis et enregistrés à Embarc et agir en tant qu’ambassadeur d’Embarc
- Offrir des services téléphoniques et de conciergerie
- Être en mesure de fournir aux invités des renseignements sur les centres d’intérêt locaux
- Assurer la liaison avec tous les autres services et aider ceux-ci selon leurs besoins ou les tâches assignées
- Gérer toutes les politiques, procédures et normes du Club
- Veiller à ce que toutes les tâches figurant sur la liste des tâches quotidiennes soient effectuées ainsi que d’autres tâches connexes, au besoin
- Soutenir tous les programmes ou initiatives d’animation pour les Membres ainsi que les services d’aliments et de boissons
- Procéder au traitement de l’argent comptant et des cartes de crédit
- Traiter les plaintes et les préoccupations des clients de manière efficace et opportune ou les transférer à la direction, au besoin
- Posséder d’excellentes aptitudes de communication orale et écrite
- Posséder des compétences en informatique ainsi que la capacité de rédiger et de créer des courriels, des lettres et des notes de service
- Être responsable de la délivrance sécurisée des clés aux Membres et aux Invités et en faire le suivi constant, ce qui peut aussi comprendre des clés délivrées à l’entretien ménager ainsi qu’aux entrepreneurs et aux fournisseurs
- Avoir la capacité de faire plusieurs tâches à la fois, de se pencher sur les détails et de résoudre les problèmes afin de répondre efficacement aux besoins des clients internes et externes
- Effectuer le quart de travail de vérification de nuit, au besoin
- Effectuer un suivi du registre des objets trouvés et du journal quotidien pour régler tout problème en suspens. Prendre les mesures nécessaires et demandées
- Aider sciemment à effectuer d’autres tâches connexes, au besoin, afin de faciliter les activités quotidiennes ou les circonstances inhabituelles
- Effectuer toute autre tâche connexe assignée\

**Qualifications**

**FORMATION**
- Diplôme d’études secondaires ou diplôme équivalent.

**EXPÉRIENCE**
- Expérience en réception ou en conciergerie, un atout.
- Aucune expérience de supervision n’est exigée.


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