Psychology Admin Support

2 months ago


Toronto, Canada Possibilities Clinic Full time

**Possibilities Clinic**

Our clinic thrives through these core cultural values:

- Change is possible
- We are always “becoming”
- Success requires a team
- Diversity and inclusion strengthen our team and services
- Science with empathy creates meaningful synergy

**The position is right for you if**
- You’re a caring, detail-oriented, and enthusiastic individual who looks forward to supporting members and patients of various teams (i.e., Coaching, Assessment, and Management team)
- You thrive in a patient
- and administrative-focused environment
- You have an exceptional standard of written and verbal communication
- You balance efficiency and accuracy well, and enjoy a fast-paced environment
- You value upholding discretion and confidentiality

**Responsibilities**
- Monitoring and managing inboxes and faxes; answering phone calls, live chats, and all incoming communications from patients, referral sources, and clinicians;
- Adjusting and managing video therapy rooms;
- Act as the clinic’s first point of contact for patients and process check-in according to protocol (i.e., validating health card, ensuring that required contract, custody form, etc. have been submitted when in-person);
- Having a critical eye on the schedule to ensure everything makes sense;
- Managing incoming patient queries and requests, completing patient intake procedures, and providing exceptional patient support;
- Demonstrate empathy, strong clinical knowledge, and ability to respond to difficult situations effectively;
- Managing the clinic’s schedule, the clinician’s schedules, and monitoring any waitlists;
- Ensuring sessions, consults and assessments booked on the schedule are happening;
- Supporting clinicians with administrative tasks;
- Connecting with medical clinics/external physicians for reports, results and/or referrals;
- Managing OHIP billing and invoices as required;
- Reporting to the management team as necessary;
- Other duties as mutually agreed upon.

**Qualifications & Skills**
- Demonstrated experience in a customer service and client-facing role required
- Demonstrated experience in an administrative setting (healthcare administration preferred)
- High School Diploma or equivalent (Bachelor’s Degree in Business Administration, Health Care Management, or related field preferred)
- Completion of a Medical Secretary Course is an asset
- EMR experience is an asset (i.e., Oscar Pro)
- Technologically advanced

**What We Offer**
- A supportive environment as an equal-opportunity employer
- A team of colleagues who value the essential role you play in helping others
- Remote work that can be completed from the comfort of your home
- Team social events
- Opportunities to expand your knowledge across healthcare disciplines
- Company pension plan
- Extended health care benefits after successful completion of probation

**Salary**: From $16.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Work from home

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- health care administration: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Toronto, ON M5P 3E2



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