Customer Service Agent

3 weeks ago

Toronto, Canada Bally's Interactive - Toronto Full time

Simplicity is a services provider to Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, Bally’s Corporation, with tens of millions of players across the globe and big plans always in the works. Our brands and sites include market movers and shakers like Vera&John, Yuugado, Intercasino and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

**Responsibilities**:

- Seek resolutions to customers’ queries and issues while maintaining a personalized and caring attitude.
- Assist in the alignment of promotions across all customer communication channels.
- Receive, handle, and translate customers’ KYC documents.
- Assist in various ad-hoc projects and tasks.

**Requirements**:

- Native level of Japanese
- Intermediate to fluent level of English
- Customer service or sales experience
- Ability to listen and come up with solutions to customer problems
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team
- Work well under pressure.
- Basic knowledge of Microsoft Word and Excel
- Be flexible when it comes to working hours (AM/PM shift) and able to work on a five day a week shift basis including weekends
- I-gaming or e-commerce experience is a plus

We also believe in providing an environment where employees can flourish - you’ll be working in a very modern work environment - and we will make sure you will also have enough time to unwind with our monthly office events and team-building activities.This is Bally's Interactive and we’re here to make gaming everything it should be.

OUR HOME IN THE GREAT WHITE NORTH AWAITS...

If you love big city life it doesn’t get much better than Toronto. Come for the chance to work with one of the world’s leading gaming operators, stay for the incredible culture, wonderfully diverse population, and a sports scene that’s second to none. Be warned, you will need a heavy coat and a good pair of boots to get through those long Toronto winters that will have you counting down the days until the return of patio weather.

What can you expect to find at our Toronto office? Music, an electric atmosphere, and an incredible team of dedicated finance professionals. Join us and we’ll treat you to a warm Torontonian welcome. And if that doesn’t swing things, we’re literally just around the corner from Pai (Torontonians, you know what we’re talking about).

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