Account Manager/broker Support

3 weeks ago

Edmonton, Canada InsureLine Brokers (Clear Cut) Full time

**InsureLine Brokers (Clear Cut)** is a leader in Auto, Home, Business and Travel insurance. We are currently looking for a career-minded **Account Manager/Broker Support (Personal Lines Insurance)** with experience in **Personal Lines insurance** to join our diverse and inclusive team.

**Main Duties**:

- Assist brokers with the servicing/managing of their books of business and maintaining high levels of client retention
- Engage with clients to determine their needs and provide expert advice to ensure the best coverage for them
- Quote/write inbound new business
- Cross-sell & upsell various lines of business
- Build and maintain strong client relationships through excellent customer service and proactive and effective communication
- Manage and process business (including risk assessment, quoting/marketing, reviewing coverage, processing policy changes/endorsements, handling renewals, premium collection, etc.) on a timely basis
- Handle customers' and insurers' inquiries in a professional and timely manner
- Support clients in the claims process, etc.
- Other responsibilities as required

**Requirements**:

- Superior work ethic with high level of integrity, professionalism, reliability and accountability
- High level of motivation, excellent time management skills, and the ability to multi-task
- Strong customer service skills (sales skills would be an asset)
- Strong communication skills with a natural ability at building authentic client relationships
- Excellent problem-solving skills
- Team player
- Minimum high school diploma
- General Insurance level 1 or level 2 license
- Minimum 2 year General Insurance experience in Personal Lines
- Experience in insurance companies' portals/quoting tools
- Experience in Commercial Lines insurance would be an asset
- Knowledge of Applied Rating Services and Applied Epic would be an asset

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- General Insurance: 2 years (required)

Licence/Certification:

- Level 1 or Level 2 General Insurance license (required)

Ability to Commute:

- Edmonton, AB (required)

Ability to Relocate:

- Edmonton, AB: Relocate before starting work (preferred)

Work Location: In person

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