Retail Sales Associate

2 weeks ago

Richmond, Canada Richmond Olympic Oval Full time

**Position Type**: Auxiliary Part-Time (8-12 hours/week)
**Position Title**: Retail Sales Associate
**Department**: Retail
**Direct Supervisor**: Retail Strategies Manager
**Posting End Date**: January 3, 2023
**Anticipated Start Date**: January 16, 2023
**Positions Available**: 2

**Job Summary**:
The Retail Sales Associate is responsible for supporting the Store Manager in maximising sales, providing a positive and dynamic visitor experience for members and guests while maintaining all aspects of the day-to-day operations of the store including but not limited to: POS operations, shipping, receiving, inventory management and visual presentation.

**Responsibilities**:

- Provide outstanding customer service and a welcoming shopping experience to all guests
- Effectively resolve customer concerns and issues in a positive and timely manner and refer to Store Manager, or designate as required
- Meet or exceed personal and store sale objectives
- Stay current with product information and updates while assisting in driving operational activities that generate sales
- Maintain store merchandising standards and visual expectations (i.e. new product rollouts, visual merchandising, replenishment, store housekeeping and maintenance)
- Maintain store operation standards by ensuring accurate and timely processes with the following: opening and closing, inventory management, point of sale transactions, processing online sales for shipment, marketing.
- Adhere to all policies and procedures including loss prevention guidelines
- Perform other duties as required

**Qualifications**:

- Highly enthusiastic and energetic team player who drives performance towards outstanding results
- Minimum 1 year retail sales experience with emphasis on customer service and generating sales
- Outstanding customer service and interpersonal skills with the ability to effectively resolve customer concerns and issues in a positive and timely manner
- Excellent organizational and time management skills
- Proven track record of working independently and in a team environment
- Strong visual merchandising presentation skills in a retail environment
- Fluent in English is required. Mandarin/Cantonese is an asset
- Ability to work a flexible schedule to meet the needs of the business, including: afternoons, evenings, and weekends
- Ability to exercise initiative and make decisions in accordance with applicable rules, regulations, and policies established by the Richmond Olympic Oval
- Valid Standard First Aid an asset
- Successful completion of a Criminal Record Check

**Compensation range**: $17.27 to $19.56 plus 12% in lieu of benefits (hourly rate is based on qualifications and experience)

**Perks**: Our workplace culture embraces People, Excellence, Leadership, Team and Innovation.
- Access to 20,000sq ft fitness centre with top class facilities, over 100 pieces of strength and cardio equipment, 4-storey climbing wall, endless fitness classes, Olympic sized ice rinks and the Richmond Olympic Experience (ROX) museum (restrictions may apply).
- Collaborative team environment.
- Opportunity to work in various auxiliary positions at the Richmond Olympic Oval to grow your knowledge and experience.

**Our Values make us who we are**:Our workplace values are the guiding principles that are most important to us about the way that we work. Aligning with the City of Richmond, the Richmond Olympic Oval is an incredibly diverse and high performing values-based organization. Our values (People, Excellence, Leadership, Team and Innovation) are at the core of what we do; they define our culture, represent our collective conscience, and define the basic principles by which we operate. Our values govern the way we make decisions, guide us as we interact with our community, and shape our unique workplace culture and environment.

**If you are personable, have a great attitude, are passionate about delivering exceptional customer service and have a genuine interest in contributing to the greater good of our company and our community, we want to hear from you

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