IT Technician

**SUMMARY**

The “IT Technician” will be primarily responsible for managing the company’s help desk, which includes rapid issue resolution with client workstations, printers, mobiles, tablets, software programs, and connectivity. In a secondary role, assisting the “System Administrator” as directed by performing the ongoing day-to-day maintenance along with monitoring and verifying various systems.

**RESPONSIBILITIES**
- Maintain IT helpdesk
- Troubleshoot end user hardware and software needs (local & remote)
- Install user’s workstations and working tools (printers, telephones, mobiles, etc.)
- Document and maintain a list of users’ workstations and tools
- Provide and maintain security access roles
- Document and update procedures

**EDUCATION, EXPERIENCE & SKILLS**
- DEC or AEC minimum
- Experience in a Microsoft Windows environment (Windows 7-10)
- Experience with Microsoft Office
- Experience in a user support capacity
- Bilingual (English & French)
- Excellent communication skills
- Proactive in resolving issues
- Detail oriented
- Available for projects requiring extended working hours

**Assets (required knowledge or experience)**:

- Manage Engine Service Desk or equivalent
- Crystal reports

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 3 years (required)

**Language**:

- Bilingual (English & French) (required)

Work Location: One location