Receptionist

3 weeks ago

Toronto, Canada Yorkdale Dufferin Mazda Full time

The Receptionist is responsible for the dealerships telephone communications and reception. S/he accepts and directs incoming calls, takes detailed messages, and provides callers with information in a courteous and professional manner. S/he is the dealership’s front-line contact with the public and must represent the dealership in a professional, and friendly manner at all times.

**Core Accountabilities**
- Operate a multi-line telephone system to transfer all incoming calls to the appropriate individual/department in a courteous and professional manner.
- Take detailed messages.
- Distributes mail/faxes and coordinates all courier pickups.
- Coordinate and process customer payments, customer accounts, petty cash and cheque requisitions.
- Acquire knowledge about the dealership, in order to be able to respond to inquiries for general information.
- Answer customer inquiries or direct customer to appropriate personnel
- Maintain the cleanliness of the reception area and customer waiting area.
- Update and distribute dealership telephone listings when necessary.
- Close the transaction machine every morning if necessary.
- Perform various clerical and administrative duties as requested.
- Handling of Dealer Trade invoicing (done through 180 & ADP/CDK).
- Co-ordination of Dealer Trade pick-ups.
- Daily check on vehicle arrivals to see if any car that have arrived are sold via AIM
- Inventory maintenance; ADP/CDK and 180 must match AIM Inventory Report. Base prices and options must be accurate.
- Stock in all arrived stock/sold units delivered by (new vehicles), and vehicles coming from Manheim, Openlane, and various other sources of Pre-owned Vehicles.
- Daily licensing (if necessary) - make sure all required licensing is done on time and all documents that are required are done.

**Requirements**:

- Excellent communication skills and customer service, including written and verbal skills to communicate with all levels of the organization and its executive team.
- High school diploma or equivalent.
- Previous experience as a reception/customer service role.
- Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset.
- Experience operating a multi-line telephone system.
- Ability to prepare business memos, letters, etc.
- Strong knowledge of Microsoft Office products, including Excel and Word.
- Ability to maintain filing systems and database.
- Professional appearance & friendly disposition.
- Ability to work efficiently in a high-pressure environment.

**Working Conditions**
- Manual dexterity required to use desktop computer and peripherals
- Fast paced dealership
- Varying work hours including evenings and weekends
- Long periods of sitting
- Bending, stretching and reaching
- Spending a great deal of time on the telephone

**Job Types**: Part-time, Permanent

**Salary**: $16.00-$17.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Vision care

Shift:

- 10 hour shift
- 4 hour shift
- 8 hour shift

**Experience**:

- Customer service: 1 year (required)
- Receptionist: 1 year (required)

**Language**:

- English (required)

Work Location: One location

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