Coordinator, Enrolment Service Centre

2 weeks ago

Truro, Canada Dalhousie University Full time

**Position Details**:

- Position Information**Position Title**
- Coordinator, Enrolment Service Centre (AC)

**Department/Unit**
- Registrar's Office - Dal AC

**Location**
- Truro, Nova Scotia, Canada

**Posting Number**
- S292-23

**Employee Group**
- DPMG

**Position Type**
- Term

**Duration of Contract (if applicable)**
- Scheduled to end July 9, 2024

**Employment Type**
- Full Time

**Full-time Equivalency (FTE)**
- 1.0

**Salary**
- $51,234 - $68,435 per annum

**Classification**
- ADM-04

**Provisional Statement**

**About Dalhousie University**
- Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

**Job Summary**
- The Registrar’s Office (RO) is a large, multi-site operation involved in the entire academic experience of Dalhousie students, from recruitment and admissions through to convocation and beyond. Reporting to the Associate Director, Enrolment Service Operations, the incumbent is responsible for the management of the daily operations of the Enrolment Service Centre (ESC) on the Agricultural Campus, a service location that combines the functions of the Registrar’s Office, Student Accounts, and the DalCard Office.

**Key Responsibilities**
- Create exceptional customer service by ensuring that the delivery of all information and services align with the service model, plans and values of the Registrar’s Office.
- Oversee enrolment functions of the ESC to ensure accurate processing of student records, student loans, confirmation of enrolments and transcripts as well as oversee effective management of financial transactions, including serving as the campus cashier.
- Provide advice and guidance on registrarial issues relating to scheduling, exams, grading, and academic regulations. Act as a resource in relation to areas such as grade changes, academic waivers, complex eligibility letters, parchment replacements.
- Work collaboratively with other members of the Registrar’s Office to coordinate and ensure the accurate maintenance of academic records and information.
- Develop procedures to guide the outcomes of the ESC, ensuring alignment with policies, regulations, and the strategic priorities of the Registrar’s Office. Implement appropriate measures and controls to guarantee a high level of accuracy in all aspects of the ESC.
- Hire, supervise and support NSGEU and student employees, including delivering a comprehensive on-boarding program for new team members. Ensure that the core values of the Registrar’s Office are a focus in all areas of work.

**Note**
- Due to operational requirements, the successful applicant is required to work in-person on campus.

**Required Qualifications**
- Undergraduate degree, plus a minimum of three to five years’ related experience in a post-secondary environment (or an equivalent combination of training and experience).
- Knowledge of enrolment management practices and student information systems.
- Proven organizational and problem solving skills in a high volume environment with tight deadlines and mínimal supervision.
- Strong interpersonal and communication (verbal and written) skills.

**Assets**
- Experience in customer service and staff supervision.
- Experience in academic records and information management.
- Experience in Banner.

**Job Competencies**
Self-Awareness & Professionalism
- Respect & Inclusion
- Communication
- Service
- Adaptability

**Additional Information**
- Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.

**Application Consideration**

**Diversity Statement**
- Posting Detail Information**Number of Vacancies**
- 1

**Open Date**
- 07/27/2023

**Close Date**
- 08/03/2023

**Open Until Filled**
- No

**Special Instructions to Applicant

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