Manager Project

7 months ago

Burnaby, Canada AVI-SPL Full time

Description:
**WHO WE ARE**

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

**WHAT YOU’LL DO**

The AVI-SPL Project Manager is responsible for managing the overall direction, coordination, implementation, execution, control and completion of specific Systems Integration projects for AVI-SPL customers - typically working on customer premises. This role will ensure projects achieve time, scope, budget, quality, safety and customer satisfaction requirements with the end goals of delivering a world-class customer service experience.

**Day-To-Day Responsibilities**:

- Coordinate all project activities, including change management, ensuring timely and on-budget completion of project deliverables meeting client scope and quality requirements, all according to established AVI-SPL Project Management principles and procedures.
- Acquire a thorough knowledge of contract documents for each assigned project including, but not limited to project scopes of work, bid drawings and specifications, contract, subcontractor scopes of work, and construction schedules.
- Manage comprehensive work breakdown structure and project schedule and coordinate appropriate resource scheduling for all required project tasks.
- Facilitate any internal project kick-off meetings that include key participants from sales, engineering, fabrication, installation, programming, corporate department and third-party resources.
- Facilitate any external project kick-off meetings with all necessary external stakeholders as well as applicable internal resources and provide weekly (or as required) job progress reports.
- Own the role of point of contact for all internal and external project communication and documentation by keeping accurate files and records of project status and activities.
- Respond to communications from customers regarding problems or concerns in a timely and professional manner. Raise any issues to Office Management for proper escalation.
- Obtain daily site progress reports from lead technicians and respond to needs identified.
- Manage equipment and materials ordering, distribution, and shipping through pick ticketing, packing slip and sign off process requirements.
- Oversee all project (equipment, labor, miscellaneous, direct, etc.) expenditures based on budget throughout the project lifecycle. identify problem areas, spearhead resolution and communicate any issues impacting profitability, unanticipated costs, claims, or back charges to management.
- Manage and verify quality of work performed by internal and/or subcontracted resources.
- Schedule internal resources to test and certify installed systems and to demonstrate operation to clients upon project completion.
- Ensure all closeout documentation is created and stored in proper location for service and/or future office reference.
- Be available for project team questions and coordination based on specific project working hours and timeline.
- Develop and maintain strong relationship with customers with direct interaction and focus on improving their perception of on time delivery, quality, responsiveness, problem solving and service.
- Drive project results to satisfy customer requirements to obtain AVI-SPL Net Promoter Score goals.

**Items to Consider**:

- AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
- This position will generally work in a professional office environment as well as on customer sites and may deal with a construction site type of work environment.

**WHAT WE’RE LOOKING FOR**

**Must-Haves**:

- Demonstrated experience managing projects in the Audio Visual, Construction, Technology (Structured Cabling / Security) or related industry is required.
- Creatively problem solve and analyze complex problems and generate solutions.
- Coordinate internal and external resources for successful project results.
- Understand all revenue, cost and margin aspects of project management including earned value management.
- Communicate and interact with internal employees, clients and colleagues in a consistent, professional and courteous manner through in both verbal and written form.
- Troubleshoot and solve project related issues.
- Understand and maintain project budgets.
- Effectively manage multiple projects.
- Understand specific project system functionality and installation processes and techniques.
- Accurately read and c

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