Parts Advisor

2 days ago

Vancouver, Canada Brian Jessel BMW Pre - Owned Full time

**Parts Advisor - Brian Jessel BMW**

**Department**:Parts

**Reports To**:Parts Manager

**Status**: Full-time, Permanent role with bonus and Company Benefits.

**Location**: 1515 Boundary Road, Vancouver, BC V5K 5C4

**About Our Organization**:
Brian Jessel BMW has been the leading BMW dealership serving the Lower Mainland for over 36 years, since 1986. As the leading BMW dealership across Canada, we believe our people determine our company's success.

We pride ourselves on providing first-class service and a unique BMW purchasing experience to our clients. We carry forward our winning business formula to build and empower our team of 200 talented individuals.

Together at Brian Jessel BMW, we promote:

- A Respectful and professional environment
- Supportive and collaborative teams
- Personal & career growth, as well as development opportunities

We continue to foster an environment of growth and success through regular assessments of our client’s experience and our employee’s engagement.

Work with us, Drive with us, and be a part of our Winning Team

**Summary of Position**:The Parts Advisor contributes to the operational efficiency of the Parts Department by providing prompt, accurate information and assistance to internal, retail, and wholesale customers. The Parts Advisor will also actively promote the sale of parts and accessories and ensure a consistent flow of parts to our customers. This includes, but is not limited to, the following:
**Accountabilities & Responsibilities**:

- Accept payment online and in-store; provide a summary of the order and terms of sale
- Review and prepare parts required for service appointments and in-store pickup
- Communicate method of shipping, estimated time of arrival, and order delays
- Proactively review SORs and update order details
- Examine returned items for a refund, exchange, and warranty; record data into DMS and other recording-keeping systems
- Procure supplies for internal clients
- Effectively complete assigned tasks, organize workload, and complete role certification training and requirements
- Fulfill different parts advisor roles and duties
- Maintain an organized workstation and participate in the housekeeping tasks
- Other related duties as assigned by management

**Required Skills and Specifications**:

- Minimum 2 years as a Parts Advisor
- Automotive post-secondary education is an asset
- Knowledge related to automotive spare parts, accessory sales, vehicle repairs, inventory, and client account management
- Self-motivated, team player, high-level attention to detail and problem solving, and can exceed customer expectation
- Excellent verbal and written communication skills, and the ability to follow instructions
- Experience with Reynolds Ignite and Microsoft Office
- Driver’s license and clean driver’s abstract
- Able to lift and carry 40 lbs

**Work Environment**:

- 8:30 am - 5:00 pm Monday - Friday
- 8:30 am - 5:00 pm Tuesday - Saturday
- Extra hours may be required to cover staff vacations

**Other important links**:
We are very active on other social media platforms and take pride in sharing all our accomplishments, market presence and corporate social responsibilities. Our employees and other stakeholders are integral parts of our Winning Team

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