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Chief Operating Officer

3 months ago

Markham, Canada Vaco Full time
Job Title: Chief Operating Officer (COO)

Our Client is a dynamic and entrepreneurial ICT company dedicated to providing innovative solutions, as well as serving the communication needs of mid-enterprise-sized customers. Our customer-centric approach and commitment to excellence have positioned us as a trusted partner in the ICT sector.

Position Overview: We are seeking a highly skilled and motivated Chief Operating Officer (COO) to join our executive team. Reporting to the President, the ideal candidate will be a hands-on leader who is decisive yet collaborative, a tough but fair negotiator, and equally analytical and intuitive. This individual will be fearless in making tough decisions, yet heartful in their approach, and will have a keen eye for detail while maintaining big picture clarity. The COO will be results-oriented and bring high energy to drive our company’s growth and success.
Key Responsibilities:
  • Oversee the company’s day-to-day operations, ensuring efficiency and effectiveness across all departments.
  • Develop and implement operational strategies that align with the company’s goals and objectives.
  • Lead, mentor, foster and inspire high-performing teams, including Sales, Pre-Sales, Marketing, Technical Service, Customer Service, Implementation, as well as both Retail and Senior Living divisions, while fostering a culture of collaboration and continuous improvement.
  • Manage and optimize resources, including budgeting, financial planning, and cost control.
  • Drive operational excellence and customer satisfaction through the development and implementation of processes, systems, and best practices.
  • Build and maintain strong relationships with key stakeholders, including customers, partners, and vendors.
  • Collaborate with the executive team to develop and execute strategic initiatives and growth plans.
  • Ensure compliance with industry regulations and company policies.
  • Monitor performance metrics and KPIs to assess operational effectiveness and drive continuous improvement.
  • Lead negotiations with partners, vendors, and other external parties, ensuring favorable terms and outcomes.
 
  • Maintain a thorough knowledge of all aspects of the company with a solid understanding and familiarity with the services, products and technologies used by Unity and its customers.
  • Develop, direct and mentor managers of Unity’s Installation, Service, Major Accounts and Senior Living teams, ensuring all aspects of their departments are continuously evaluated for efficient operation and are aligned with the company’s direction.
  • Provide direction, leadership, and support with team’s performance plans.
  • Work closely with the CFO to develop annual budgets.
  • Liaise with team members, other departments, vendors and customers to ensure projects are completed to a high standard.
  • Being transparent with the team about challenges, failures, and successes.
  • Deliver presentations to the relevant stakeholders.
  • Identify deficiencies and problems, and actively devise appropriate innovative solutions.
  • Demonstrate ability to manage multiple and significantly complex projects and assignments, with high level of autonomy and accountability for results.
Qualifications:
•             Proven experience in a senior operational leadership role within the ICT industry.
•             Experience in the senior living industry, is preferred.
•             Experience with UC, CC, SaaS is an asset.
•             Demonstrated ability to develop and implement effective operational strategies.
•             Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
•             Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.
•             Bachelor’s degree in Business Administration, Engineering, or a related field; MBA or other advanced degree preferred.
•             Hands-on leadership style with a focus on collaboration and team development.
•             Exceptional negotiation skills, with a reputation for being tough but fair.
•             High level of energy and a results-oriented mindset.
•             Ability to balance detail-oriented tasks with big picture thinking.
•             Strong financial acumen and experience managing budgets and financial performance.
 

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.