Computer-delivered Ielts Invigilator

6 months ago

Surrey, Canada IDP Education Canada Ltd. Full time

The International English Language Testing System (IELTS) is the leading language proficiency test for higher education and global migration.

The IELTS Invigilator will ensure the fair and proper conduct of the test in accordance with the IELTS rules and regulations. Furthermore, the IELTS Invigilator will also provide administrative and basic technical assistance to ensure compliance with the established guidelines of test operation, as prescribed by the IELTS test partners.

This is an **hourly, casual** position.

**Responsibilities**:

- Ensure all customers receive exemplary customer experience at every contact point
- Follow communication procedures, guidelines and policies
- Set up test room and equipment at the venue, as required
- Test-taker registration
- Assisting customers before, during and after the test
- Test invigilation
- Diagnose, troubleshooting and escalation of computer software, hardware, peripherals and computer network issues
- Provide other administrative support, as required, to assist in the successful delivery of services

**Qualifications**:

- Excellent communication skills
- Customer service experience
- Ability to multi-task, prioritize and manage time effectively
- Solid computer skills, including Microsoft Office
- Ability to perform basic diagnosis and troubleshooting of computer software, hardware, peripherals and computer network

**Job Types**: Part-time, Casual
Part-time hours: 15-20 per week

**Salary**: $17.00-$18.00 per hour

**Benefits**:

- Flexible schedule

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- On call
- Weekends as needed

Work Location: In person

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