Servicenow Administrator

4 days ago

Montréal, Canada Gravity Conseil Full time

Description

Reporting to the Business Solution Manager, IT Service Management within IT Services the ServiceNow Administrator will be responsible for enhancing the internal ServiceNow platform to address the organization's need for an IT hardware asset lifecycle management process and solution.

Tâches

Scope of Responsibilities
- Develop, document, configure and implement changes to the ServiceNow platform
- Develop and document automated tests related to changes made to the ServiceNow platform
- Develop, document, configure and implement integrations to/from the ServiceNow platform
- Develop, document, configure and implement reports and platform analytics as related to the IT Hardware Asset Management project
- Work closely with IT Asset Management Process Owner, IT Solution Architect, and Systems Developer to determine optimal solutions to proposed needs

Exigences
- Self-motivated, autonomous and ability to work well with multiple teams in a cross functional setting.
- Demonstrated ability to work on multiple initiatives concurrently and to manage deadlines.
- Result and client oriented.
- Demonstrated effective communication, writing, planning and coordination skills.
- Experience in the implementation, configuration and deployment of ServiceNow instances, including
- Knowledge and implementation of ServiceNow Scripting
- Knowledge of the ServiceNow ITSM Pro suite
- Knowledge of Hardware (HAM) and Software Asset management (SAM) products
- Knowledge of the Common Service Data Model (CSDM)
- Integration to third party data sources such as Microsoft Intune, System Center Configuration Manager,
- The following certifications are considered assets:

- ServiceNow Certified Systems Administrator
- ServiceNow Certified Application Developer
- ServiceNow Certified Implementation Specialist: ITSM, HAM, SAM
- English spoken and written.

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