Digital Product Lead

3 weeks ago


Regina, Canada Tourism Saskatchewan Full time

Reporting to the Executive Director of eBusiness and Technology, the duties of this position are:

- Lead collaborative and multidiscipline Digital Product Teams with representatives from across Tourism Saskatchewan, external partners and stakeholders.
- Continually evaluate and improve digital product functionality and customer experience.
- Coordinate and collaborate to develop digital product visions and strategic directions.
- Lead continuous improvement of the organization’s digital products by coordinating customer-centred idea generation for feature and functional improvements that deliver increased value, including specifically documenting user stories and acceptance criteria.
- Develop plans and coordinate with staff and agencies of record to undertake research and user testing to ensure digital experience is aligned with customer needs and expectations.
- Develop, maintain and oversee product roadmaps, release schedules and feature backlogs.
- Coordinate with our Planning and Research division to ensure product strategies are backed by research and aligned with customer needs and expectations.
- Work with staff to develop and maintain user personas for use in feature development, content development, marketing activities, and metrics definition.
- Coordinate efforts with team members to ensure appropriate metrics and analytics have been defined and implemented to gauge overall performance and success of the digital products.
- Work as an internal project manager on projects stemming from product development and product improvement activities.
- Represent Digital Product Teams by providing updates, progress and results to the Product Steering Group, internal executive members, and others as required.
- Work with the Product Steering Group to resolve team resource issues, conflicts or roadblocks that may impede the successful operations of the Digital Product Teams.
- Contribute to the planning and implementation of marketing and destination development strategies.
- Responsible for management of budget related to digital products and resources.
- Perform other duties incidental to the work described herein.

The knowledge, skills and abilities required for this position are:

- Possess a post-secondary degree in a field such as computer science or marketing, or a relevant combination of education and experience.
- Previous experience leading digital projects that merge strategy and tactics to achieve successful outcomes is required.
- Must possess a broad knowledge of software, web development and supporting web and marketing technologies.
- Knowledge of market segmentation and persona development and use is required.
- Effective verbal and written communication to both technical and non-technical audiences is required.
- Must be able to lead effectively through influence and persuasion where no formal reporting authority exists.
- Must be able to build effective working relationships with others inside and outside the organization.
- Be able to lead and execute projects under limited supervision.
- Have superior organizational, project management, and change management skills.
- Possess keen attention to detail.
- Demonstrate consistent ability to meet deadlines while producing quality work.
- Ability to facilitate group processes to successfully implement technological change and business transition within the organization.
- Ability to quickly learn and understand complex functions.
- Experience using Digital Experience Platforms is an asset.
- Passion for optimizing customer experience and delivering innovation in digital world.s.

**Job Types**: Full-time, Permanent

**Salary**: $66,220.00-$91,644.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Application deadline: 2023-06-05



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