Customer Care Representative

2 months ago

Halifax, Canada Messer North America, Inc. Full time

**About Messer**

Messer is the largest privately held industrial gas business in the world, and a leading industrial and medical gas company in North and South America. We offer over 125 years of expertise in industrial, medical, specialty and electronic gases. Messer delivers quality gases, related services and technology via an extensive production and distribution network. Health and safety, sustainability practices and environmental protection are core Messer values that are embedded in our daily operations.

**Why Messer?**
- Certified as Great Place to Work®
- Paid time off: Excellent paid vacation available in first year including personal days.
- Pay and benefits: Competitive pay rate with comprehensive benefits and competitive pension plan.
- Bonus and pay increases: Incentive program based on company performance and annual merit increase program.
- Career growth: Opportunities for career advancement through training and development opportunities with tuition reimbursement program.
- Referral program: Employees can refer talent and earn
- Employee perks and discounts: Access to exclusive discounts on a number of products and services across Canada.

**Purpose**:
Reporting to the Manager of Customer Care, Customer Care Representative is responsible for being the liaise with customers, both internal and external, to ensure exceptional customer experience and support team members as required.

**What you’ll do**:

- Logged in and prepared to answer inbound calls from customers in a professional manner at scheduled start time
- Placing orders for customers received via multiple systems and technology
- Confirming accurate information to customers based on product availability and delivery
- Providing customers with product and service information and researching information using multiple resources
- Resolving customer concerns and complaints in a timely manner
- Prepare quotes and order confirmations
- Foster a positive and cheerful working relationship with internal and external customers
- Participate in ongoing training sessions to improve product knowledge and abilities
- Assisting in training team members on product information and processes
- Creating and running reports to assist the manager
- Running team projects, such as reviewing and updating processes
- Leadership within the team by assisting in organisational change

**What it takes**:
Education and Experience:

- High school diploma or equivalent with similar experience (college diploma an asset)
- Excellent PC keyboarding skills with confirmed understanding of Microsoft Office (Outlook, Word, Excel), the ability to navigate at ease within a variety of systems.

Key Skills and Attributes:

- Ability to work the SAP environment (asset)
- Excellent verbal and written communication skills
- Excellent attention to details, time management and decision-making skills
- Excellent problem-solving skills and the ability to think analytically while working in a fast-paced environment
- Proficiency in a cross functional environment
- Knowledge of the gas or welding industry (asset)

At Messer, our vision for Diversity & Inclusion is to create an environment where all of us accept, respect and value the differences of multiple identities and truly welcomes the diverse ideas and perspectives of individuals. In doing so, we shape an open and creative company culture, providing every individual an equal opportunity to thrive.

Together we value innovation, efficiency and flexibility. Putting safety first, working with integrity and respect, we encourage everyone to find solutions for success. That means for our customers and for our colleagues. This makes us a great place to build a career where your skills are valued and developed.

Please feel free to check us out and see what we do

dei

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