Customer Service Advisor

4 weeks ago

Steinbach, Canada Loewen Windows and Doors Full time

As the Customer Service Team, we are dedicated to providing an exceptional customer experience, striving to get better every day. We are committed to going above and beyond to ensure that our customers are happy with their Loewen products and can enjoy them for years to come.

We are seeking a **Customer Service Advisor** to join our Customer Service Team for a **2-year term**. Working directly with internal and external customers the Customer Service Advisor will be responsible for supporting Loewen dealers and homeowners while supporting the goals established by the Customer Service Team.

**In this role, you will**:

- Provide an excellent customer service experience to customers throughout North America and abroad
- Support dealers, contractors & homeowners with professional after sales service in a premium market setting
- Resolve customer issues
- Assist in the identification of parts/procedures necessary to resolve customer issues
- Review, negotiate and approve/deny warranty claims
- Process and escalate warranty claims and credit requests based on customer needs
- Communicate professionally with internal and external customers

***You will bring**:

- Positive work experience in current position at Loewen
- Customer service-oriented experience
- Excellent customer focused experience in a fast-paced environment
- Incredibly personable, with extraordinary customer service skills
- Proven ability to problem solve
- Detail-oriented, with a demonstrated ability to multi-task and manage time effectively
- Strong verbal and written communication skills
- Strong computer skills, with a proficiency in Microsoft Office

**The following will be considered assets**:

- Knowledge/experience in window and door industry

**What you can expect from us**:

- Competitive compensation package
- Flexible health and dental benefits
- Retirement savings plan

**Why work at Loewen?**

We have a culture where diversity is valued and where you have the opportunity to make a difference. We support you and your career by providing valuable tools, education, and development opportunities that allow you to grow and succeed with us. Together we share a passion for design, precision craftsmanship, and relationships, as we achieve our vision to be the world's leading supplier of luxury windows and doors.

Loewen is an equal opportunity employer and values diversity in our company.

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