Customer Service Representitive

2 weeks ago

Burnaby, Canada Cubic Corporation Full time

Business Unit:
Cubic Transportation Systems

Company Details:
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

Job Details:
Job Summary: Provides service to customers who require assistance with issues involving their fare media cards and accounts. Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators. This position typically works under close supervision and direction.

Essential Job Duties and Responsibilities:

- Answers all incoming fare media phone calls from customers.
- Performs all assigned tasks as quickly and accurately as possible.
- Follows all established policies, procedures and written/verbal instructions.
- Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
- Answers all inquiries related to fare media.
- Initiates outbound call as needed.

Minimum Job Requirements:
High school degree, or equivalent, plus two years experience in a Customer Service/Call Center. Some college coursework preferred. Must be a good team player. Must possess a positive attitude. Must excel in a fast paced environment. Able to work and respond in a high volume situation. Willing to work extended hours. Ability to type 40 plus word per minute (WPM). Proficient in Microsoft Office.
- The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need._

Cubic Pay Range:
$17.53 - $32.56 + benefits.

The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Worker Type:
Employee

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