Client Services Associate

2 weeks ago

Nepean, Canada Algonquin Students' Association Full time

**Client Services Associate**

**Reports To**: Manager, Athletic Operations - Fitness.

**Mission**: _To create an environment that inspires a passion for student success._

**Desired Results of the Position**:

- Members that receive complete and accurate information to cultivate an inclusive, accepting environment to foster a connection and familiarity.
- An Athletics and Recreation Centre that is a welcoming and inviting environment for members.
- Members fully engaged, participating in an orientation process that instills confidence for a safe and fun climbing wall experience.
- A student body fully engaged, participating in and enjoying the ARC facility.

**Nature and Scope**

Reporting to the Manager, Athletic Operations - Fitness; the Client Services is responsible for gathering and disseminating information on its members' activities, events, and services. This position is the initial information, communication source for inquiries about the Athletics and Recreation Centre (ARC). The Client Service Associate will provide a welcoming environment for all members and monitor access in a courteous, supportive manner. They will assist in delivering innovative, motivational campaigns/contests and incentive programs to retain members and attract new ones. They will also be responsible for training part-time staff. They are responsible for excellent customer service. Special attention is placed on customer's needs and assistance in a courteous manner; greet and refer to members by name to create a connection and cultivate an inclusive, accepting environment. The position requires that the incumbent establish harmonious and productive relationships with the Students' Association board, staff, college officials, student groups and the outside community.

**Job Duties**
- Greets, informs and courteously acknowledges members as they enter and exit the facility creating a supportive and inclusive environment.
- Schedules and confirms daily services, activities and events. (Group orientations, facility tours, fitness classes, incentive programs, massage bookings etc.)
- Ensures all policies, rules and regulations are communicated, monitored and enforced regarding the use of the facility in a professional, courteous manner.
- Administers climbing wall orientations and belay process; monitors and enforces rules and regulations of the wall.
- Ensures proper operational procedures are followed to handle and secure cash and daily deposits at the front desk.
- Assigns and distributes equipment as per daily activities and events.
- Responsible for training part-time staff and assists with part-time staff schedules.
- Maintains an accurate and up-to-date inventory of all merchandise, supplies and equipment.
- Maintains a clean and organized workstation and aids in the day to day cleanliness of the facility.
- Accurate data entry to produce analytic reports.
- Performs day to day administration duties as required.
- Performs laundry duties to accommodate day to day requirements.
- Assists with special events and summer camp activities.
- Monitors, notifies and removes locks left on lockers overnight in change rooms.
- Prepares, verifies and submits accurate part-time payroll as required.
- Remains knowledgeable in the use of information technology.
- Remains knowledgeable in the current industry trends to ensure continued personal growth.
- Identifies areas of service improvement and forwards recommendations to the Manager.
- Other duties as assigned.

**Core Competencies**
- Customer Focus
- Communication
- Team Work
- Quality Orientation
- Problem Solving
- Accountability and Dependability

**Desired Skills and Qualifications**
- A certificate or diploma in a related field preferred.
- Strong customer service and troubleshooting skills.
- Highly flexible, with strong interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Able to work well under pressure.
- Strong attention to detail.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Proven data entry and typing skills.
- Available to work Monday, Tuesday, and Wednesday 2:30pm to 10:30pm and Saturday/Sunday 10:30am - 6:30pm.

**Compensation**:

- This position is part of CUPE Local 5154 - pay Level 4 ($28.61-$31.71)
- This position is a full-time position, 35 hours a week.


**Salary**: $28.61-$31.71 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site gym

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Work Location: In person

Application deadline: 2023-03-20

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