Direct Fulfillment Analyst
2 weeks ago
**Position Purpose**
As a member of the Appliance Deliveries team, Direct Fulfillment Analysts are primarily responsible for performance management of our appliance delivery partners in ensuring best-in-class service and help position Home Depot as a leader in the home delivery business.
Analysts will be responsible for achieving on-time completion rate, quality of service score, as well as cost-per-delivery targets. They will use sound analytical and continuous improvement methodologies to improve upon operational processes in achieving set targets. Analysts may also be required to support delivery partner onboarding and transitions, as well as supporting the rollout of new capabilities and initiatives in the appliance deliveries space.
**Responsibilities**:
- Act as primary point of contact for delivery agent as well as contact center partners
- Host weekly business review meetings with appliance delivery agent partners
- Host and deliver appliance deliveries SOP training to agent partners on an ad-hoc basis
- Conduct data analytics to aid performance review discussions with delivery agents
- Identify process improvement opportunities and recommend solutions
- Develop and manage action plans associated with improvement initiatives
- Facilitate discussions with key business stakeholders such as distribution teams and contact center partners, and provide status updates and reporting
- Support delivery capacity planning conversations
- Support network development and transitions
**Experience / Knowledge Required**:
- Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+)
- 2-4 years of experience in Supply Chain operations
- University degree in Industrial Engineering or a related field of study will be considered a preferred qualification
- Experience with Distribution, Transportation or a Home Delivery related field a definite asset
- Require proficiency in Microsoft Office Suite (Excel, PowerPoint, Access, Word, Visio)
- Knowledge in SQL, Visual Basic, Google BigQuery, Alteryx is considered an asset
- Strong relationship builder and has the ability to communicate effectively across different levels of the organization and external stakeholders
- Require proficiency in Microsoft Office Suite (Excel, PowerPoint, Access, Word, Visio)
- Knowledge in SQL, Visual Basic, Google BigQuery, Alteryx is considered an asset but not required
- Experience with building out and implementing operational processes will be preferred
- Ability to resolve complex business issues by breaking them down into meaningful components to determine root cause and redesigning internal and external business processes
- Strong analytical skills with the ability to extrapolate pertinent information from various sources (reports and spreadsheets) and analyze data for recommendations
- Ability to travel within Canada and or the U.S.A
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