Customer Service Representative Tier 2

3 weeks ago

Kuujjuaq, Canada Kativik Regional Government Full time

The Kativik Regional Government (KRG), a supramunicipal body with jurisdiction over the
territory of Québec located north of the 55th parallel, is looking for an energetic and motivated
individual to work in the capacity of:
**CUSTOMER SERVICE REPRESENTATIVE TIER 2**
(PERMANENT - FULL TIME POSITION)

Reporting to the Network Operations Coordinator and working closely with the other
employees of the Tamaani section, the Customer Service Representative Tier 2 assist the
Customer Service team and provide “level 2+” support on network related issues. The duties
and responsibilities of the Customer Service Representative Tier 2 are but not limited to**: -**

Monitor all network traffic segments and address potential issues stemming from

changing patterns;
- Assist Customer Service team and provide “level 2+” support on network related

issues;
- Assist customers with internet access, web streaming and web conferencing issues,
- Ensure proper documentation of all systems related to network activities and

infrastructure;
- Assist with the management of the Internet service billing system;
- Assist Tamaani Internet customers with web streaming and web conferencing
- Work with resources within KRG and/or with outside contractors as required;
- Advise the Senior Network Administrator, Coordinator and Assistant Director on major

issues, infrastructure changes and future requirements;
- Perform any other tasks as requested by the supervisor.

**REQUIREMENTS -**
College level diploma in technology or 2 years of experience in a related field is an

asset;** -**
Good oral and written communication skills in at least two (2) of the following

languages: Inuktitut, English, French;
- Prior experience working with wireless networking (both the software and physical

aspects of RF networking);
- Strong troubleshooting skills and the ability to resolve unforeseen network problems;
- Ability to transfer his/her knowledge to others;
- Strong focus on customer service-oriented personality;
- Good verbal and written communication skills;

**Place of work**:Kuujjuaq***
**Salary**: Minimum $44,712.86 and maximum $75,266.68 annually (Class 7).

**Benefits**:Cost-of-living differential: minimum $8 500 annually;
Food allowance: minimum $3 903 annually;
Annual leave trips: maximum of 3 per person annually
Simplified Pension Plan: 6% employer, 4% employee;
Group Insurance;
Vacation: 20 days/year;
Statutory Holidays: 20 days including 10 days during Christmas.

**Please send your resume and cover letter in English and French to**:
**Human Resources**
**Kativik Regional Government**
**P.O. Box 9**
**Kuujjuaq QC J0M 1C0**
**Fax: 819-964-2975**
- The KRG is an equal opportunity employer. In accordance with this and with the James Bay and Northern Québec Agreement, _

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