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Personas Restaurant Service Manager

4 weeks ago

Burnaby, Canada Grand Villa Casino Full time

**Job Type: Full-Time**
**The Gateway to Your Future**
Personas combines the welcoming environment and premium experience expect at Grand Villa Casino. View the incredible nightly entertainment, or enjoy the energy of a lively sports bar. Whatever your night out looks like, we’ll make it happen with our creative menus, cold libations, and exciting entertainment.
You know how to create an incredible and unique experience making everyone feel special and welcome. In this key role, you will oversee venue operations while providing management support in the dining room. You will also help in attracting and maintaining guests by assisting in developing marketing assets on social and traditional media. You drive the success of our Personas Patio + Restaurant + Lounge, through the promotion of events and products and ensure premier customer service and product knowledge for our guests.
**We Provide**
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities

**Key Responsibilities**
- Maintains and demonstrates expert knowledge of upcoming events, products, and promotions.
- Ensures profitability of steakhouse operations by achieving financial and performance goals.
- Supervises the shift operation, including all employee and guest related functions.
- Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations.
- Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures.
- Manages team efficiencies as it pertains to the operation's needs.
- Responsible for opening and closing procedures which includes but is not limited to cash-outs and daily sales reporting.
- Maintains compliance with policies and procedures.
- Responsible for cash management activities.
- Enforces Serving It Right and company policies on guest's consumption of alcohol.

**What You Bring**
- Three years supervisory experience in a high-volume, full-service fine dining restaurant or 4-star hotel and/or equivalent combination of education and experience.
- World Host/Super Host certificate or similar customer service programs.
- WHMIS training preferred.
- Wine knowledge or experience as a Wine Steward an asset.
- Excellent communication skills ? both speaking and written.
- Experience with Point of Sale system.
- Excellent problem-solving skills.
- Goal driven and organized.
- High level of customer service skills, ability to communicate with guests to ensure satisfaction.
- Proven to be detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities.

**Why Work for Us?**
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.
**Get to Know Gateway**
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