Manager - Quality & Risk Management

3 weeks ago

Toronto, Canada Lumacare Full time

Person & Family-Centered Care Is at The Heart of Everything We Do at Lumacare Lumacare believes Person and Family - Centered Care is based on a philosophy of care, treatment, and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client-facing role, in a leadership capacity, or in a support position, it is essential that every member of our team is passionate about promoting and protecting Person and Family - Centered Care.

Reporting to the Chief Executive Officer (CEO), the Manager, Quality & Risk Management, is responsible for leading and managing all aspects of Quality, Risk Management, and Client Safety in accordance with agency policies and guidelines. They prioritize redefining 'quality' as the core business strategy and champion continuous improvement efforts to enhance performance outcomes and foster an innovative culture. This role also supports the advancement of Lumacare's enterprise risk management program, including business continuity planning.

**Responsibilities**:

- Provide direct leadership to advance a strong internal culture of quality, risk management, and client safety across Lumacare.
- Identify, manage, and mitigate risks related to client safety incidents.
- Provide direct leadership for the Accreditation Process and support best practices for accreditation.
- Establish a Total Quality Management System, including developing and implementing a Quality Framework aligned with Lumacare's mission and strategic plan.
- Develop and implement an Integrated Risk Management framework.
- Establish processes related to incident management, including incident reporting pathways and detailed incident analysis and quality of care review processes.
- Facilitate process improvement (PI) sessions and write reports supporting improved efficiencies.
- Monitor compliance requirements, identify gaps, opportunities, and risks, and implement action plans.
- Prepare presentations, briefing notes, project management documents, training materials, and reports for Management Team and Board Quality and Stewardship committee.
- Facilitate the identification, collection, and analysis of data from internal/external sources, to demonstrate the impact and value (outcomes/cost) of Quality improvement (QI), PI, and other improvement initiatives.
- Lead implementation of the Integrated Risk Management Reporting Framework, proactively and systematically identifying, mitigating, and managing organizational risks, including measuring and reporting risks and trends.
- Maintain positive relationships with community partners, networks/coalitions, CSS partners in the region, professional organizations, government resources, and other relevant organizations/resources.

**Qualifications**:

- An undergraduate degree in the health profession, health administration, social sciences, or related fields is required.
- Minimum of 3-5 years of recent experience in leading/facilitating QI/PI improvement initiatives (design, implementation, and/or evaluation stages).
- Experience in PI/QI and/or Implementation Science (e.g., Lean, Six Sigma, Knowledge to Action Framework), Human Factors Engineering, Risk Management, Change Management, and Project Management required.
- Experience in key performance indicators analysis, monitoring, and reporting.
- Experience in not-for-profit and/or community-based organizations is an asset.
- Excellent communication and interpersonal skills.
- Solid computer skills with proficiency in MS Word, Excel, Outlook, and PowerPoint.
- Knowledge of CIMS and the RAI-CHA is an asset.
- Strong organizational and time management skills.
- Valid Ontario Driver's License and access to a vehicle.
- Valid Vulnerable Police Record Check completed within the last 12 months.
- ** Mandatory COVID-19 vaccination required.**

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