Service Support Specialist

4 weeks ago

Dartmouth, Canada Ainsworth Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today**

**Job Summary**

This position provides a high level of customer service support to external customers as well as scheduling and dispatching internal technical field staff. The Service Support Specialist ensures field staff have the required information to perform work and process completed work orders through to pre
- billing stage.

**Key Responsibilities**
- Professionally answer phones within specified response time targets, and accurately document customer requests for service in service management system and follow all steps to completion.
- Prioritize and dispatch work orders to field service personnel in order to complete scheduled and unscheduled demand service work to meet service quality and responsiveness targets with multiple deadlines and seasonal peaks.
- Determine if there is additional work to be completed while technician is at the customers premises.
- Interface with customers and other departments as necessary to ensure successful completion of service and resolution of service issues identified throughout the service delivery process, on the spot troubleshooting and problem solving.
- Liaising with customers to provide updates of work. Adjust communication style to accommodate customer's needs, including updating customer's service portals.
- Directing and supporting field staff. Follow up with technicians when additional information is required, including documentation of service work performed. Follow through to completion.
- Timely work order review prior to submission for costing and billing. Verify parts noted on work order are accounted for. Ensure spelling and grammar are correct. Updating customer portals, sending completed work orders to customers, understanding the financial effect of the process.
- Adhere to all company policies and procedures.
- Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.

**Education and Experience**
- 2 years relevant experience in a related environment. Knowledge of HVAC or other mechanical industries an asset.
- Accounting experience, knowledge of accounting software.
- Proficient computer skills
- Proven ability to communicate effectively with a diverse group of internal and
- external individuals.
- Proven systematic and organized approach to multi-tasking
- Demonstrates ability to work independently to complete assigned tasks with minimum supervision.
- Good command of the English language both written and oral. Grammar and spelling are essential. French as a second language would be an asset.
- Demonstrated ability to meet deadlines and prioritize a heavy workload.

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country Join us. Make a difference.

  • Library Support Specialist

    2 weeks ago

    Dartmouth, Canada Beaver Bank-Monarch Drive Elementary Full time

    Details: The Halifax Regional Centre for Education (HRCE) is the largest Centre for Education in Atlantic Canada with over 11,000 full-time, part-time and casual employees. Serving more than 58,000 students in 137 schools, our geographic region spans a 350 km radius. Add yourself to a world of learning today HRCE offers: Attractive schedules offering...

  • IT Technical Support Specialist

    3 weeks ago

    Dartmouth, Canada Acadian Seaplants Limited Full time

    Do you want to work for a company with engaged and passionate employees who lean in everyday? Now, imagine working for a company where you can positively impact the health and growth of all living things while protecting the environment. That's what the employees of Acadian Seaplants are proud to do each day. For twenty consecutive years, Acadian...

  • Technology Support Specialist

    3 weeks ago

    Dartmouth, Canada SITECH Mid-Canada Ltd. Full time

    **Survey Technology Support Specialist** We have an immediate opening for a SITECH Technology Support Specialist, operating from our Dartmouth location. SITECH Eastern Canada Ltd. operates within a team-oriented atmosphere that places a strong emphasis on customer satisfaction. The Technology Support Specialist is responsible for actively supporting all of...

  • Customer Support Specialist

    2 weeks ago

    Dartmouth, Canada TigerTel Full time

    **Immediately hiring Part Time **Customer Support Specialists** **at TigerTel!** What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position for you!...

  • IT Technical Support Specialist

    2 weeks ago

    Dartmouth, Canada Acadian Seaplants Limited Full time

    Do you want to work for a company with engaged and passionate employees who lean in everyday?Now, imagine working for a company where you can positively impact the health and growth of all living things while protecting the environment.That's what the employees of Acadian Seaplants are proud to do each day.For twenty consecutive years, Acadian Seaplants...

  • Customer Support Specialist

    4 weeks ago

    Dartmouth, Canada TigerTel Full time

    **Immediately hiring Full Time** Customer Support Specialists** at TigerTel!** What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position for you!...

  • Customer Support Specialist

    3 weeks ago

    Dartmouth, Canada TigerTel Full time

    **Immediately hiring Full Time** Customer Support Specialists** at TigerTel!** What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position for you!...

  • Supported Employment Specialist

    7 days ago

    Dartmouth, Canada DASC Industries Full time

    **Opportunity: Supported Employment Specialist** **Our Mission: Being, Belonging, Becoming** Through person-directed services and support, we ensure that participants are comfortable, confident, and empowered. We create opportunities for participants to interact with others, build supportive relationships, and play a full part in their community. We...

  • Supported Employment Specialist

    3 weeks ago

    Dartmouth, Canada DASC Industries Full time

    **Opportunity: Supported Employment Specialist** **Our Mission: Being, Belonging, Becoming** Through person-directed services and support, we ensure that participants are comfortable, confident, and empowered. We create opportunities for participants to interact with others, build supportive relationships, and play a full part in their community. We...

  • Support Specialist

    4 weeks ago

    Dartmouth, Canada Ainsworth Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!** **Job Summary** This position provides a high level of customer service support to external customers as well as scheduling...

  • Customer Support Specialist

    2 days ago

    Dartmouth, Canada Xylem Canada LP Full time

    Customer Support Specialist page is loaded Customer Support Specialist Apply remote type Onsite locations Dartmouth time type Full time posted on Posted 2 Days Ago job requisition id R36938 Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees ...

  • Customer Support Specialist

    2 days ago

    Dartmouth, Canada Xylem Canada LP Full time

    Customer Support Specialist page is loaded Customer Support Specialist Apply remote type Onsite locations Dartmouth time type Full time posted on Posted 2 Days Ago job requisition id R36938 Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees ...

  • Customer Support Specialist

    2 weeks ago

    Dartmouth, Canada TigerTel Full time

    Immediately hiring Full Time Customer Support Specialists at TigerTelWhat is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position for you Every...

  • Sales Support Specialist

    3 weeks ago

    Dartmouth, Canada MacArthur's Quality Flowers & Plants Full time

    Overview: Sales Support Specialist is a customer-focused professional responsible for processing sales and ensuring client satisfaction. They maintain order databases, and update prospect lists. Their role involves assisting the sales management team and providing essential support for effective sales operations. The Sales Support Specialist is responsible...

  • Customer Support Specialist

    3 weeks ago

    Dartmouth, Canada Xylem Full time

    Xylem |ˈzīləm| 1) The tissue in plants that brings water upward from the roots; 2) a leading global water technology company. Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water...

  • Customer Support Specialist

    1 week ago

    Dartmouth, Canada Total Power Limited Full time

    **Customer Support Specialist** - **We Offer**_ - Competitive Salary - Medical & Dental Benefits Plans - Health Spending & Wellness program - Professional Growth & Development - Life Insurance - Employer RRSP Matching Program - Employee Assistance Program - Disability & Life Insurance **Summary** The Customer Support Specialist is a professional who excels...

  • Technical Support Specialist

    3 weeks ago

    Dartmouth, Canada Eosense Inc. Full time

    The Technical Support Specialist is responsible for communicating with Eosense clients to proactively and reactively address technical support issues to ensure client satisfaction and success. They are responsible for maintaining a good working knowledge of Eosense products and softwares and leveraging that knowledge to troubleshoot client issues or to...

  • Inventory Support Specialist

    3 weeks ago

    Dartmouth, Canada Fort Garry Industries Full time

    **Fort** Garry Industries is opening its first location in Atlantic Canada and has an exciting opportunity for a Inventory Support Specialist to join our team at our new Dartmouth branch.** Fort Garry Industries (FGI) Is Canada's most trusted truck and trailer parts, sales, and service provider. The Fort Garry Industries group of companies has over 500...

  • Driver Support Specialist

    2 months ago

    Dartmouth, Canada Seaboard Transport Group Full time

    Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard Transport Group of Companies has...

  • Driver Support Specialist

    1 day ago

    Dartmouth, Canada Seaboard Transport Group Full time

    Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of numerous awards for Customer Service, Safety and Innovation. The Seaboard Transport Group of Companies has...