Associate Workforce Controller

3 weeks ago

Montréal, Canada Bell Full time

Req Id: 415619

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

**Name and description of the hiring department**:
The Control Center Team has a major role in delivering repair and installation services to our business and residential customers.

The Internal Workforce Management Team has implemented a workforce management structure for the external Technicians. The main task involved is to create work schedules. This group handles three primary tasks: schedule production, change management and change request processing.

Within our different dynamic groups, a stimulating and rewarding atmosphere allows us to surpass the quality of our customer service, day after day.

What sets us apart from other companies: a very competitive salary, opportunities for advancement, continuous training, a sane and diversify workplace, easy access to public transit and a competitive group insurance program.

**Job Duties / Accountabilities**:

- Provide support reactively to employees and other stakeholders
- Establish and adjust the planning of the schedules
- Liaise with the Time correction team
- Analyze study and solve the unusual and complex situations
- Make sure to respect the quality of business needs
- Plan and coordinate off-line activities
- Coordinate workload and workforce activities
- Contribute to the organization’s operational excellence

**Essential Qualifications / Competencies**:

- Knowledge of English is required: in the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada
- MS Excel intermediate level
- MS Outlook intermediate level
- MS Power Point intermediate level
- Ability to communicate and negotiate effectively with others (leaders, associates, interdepartmental groups, etc.) over the phone, face to face and/or in writing
- Team player
- Autonomy
- Strong communication skills (interpersonal, presentation)
- Capacity to work under pressure
- High school diploma required

**Preferred Qualifications / Competencies**:

- Good knowledge of the various collective agreements (office employees, technicians and Bell Atlantic)
- Excellent knowledge of Action, SAP P90, IEX, CLICK

**Working Conditions**:

- Opportunity to work 5 days a week, Monday to Friday from 7:00 AM to 05:00 PM
- Possibility of Overtime

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**:Union
**Job Status**:Regular - Part time
**Job Location**:Canada : Quebec : Montreal
**Work Arrangement**: Remote
**Application Deadline**:12/03/2023

Created: Canada, QC, Montreal

**Bell, one of **Canada's Top 100 Employers.

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