Consulting Analyst
5 months ago
**Duties and Responsibilities**:
Reporting to the Supervisor, Information Technology Systems and Services, the Consulting Analyst provides operational support and facilitates the use of computers in the Faculty of Arts and Social Sciences.
The Consulting Analyst consults with academic and non-academic computer users; installs and configures hardware and software; diagnoses computer software and hardware problems; evaluates new hardware and new software packages; receives and acts upon service request calls; writes user documentation, provides one-on-one instruction, and maintains liaison with other computer support personnel at Carleton.
**Qualifications**:
**The incumbent must possess the following qualifications**:
- Able to adapt to and support new technologies as they may be implemented within the Carleton University administrative and research environments.
- Excellent customer service and communication skills.
**Education and Experience**:
**The above is normally acquired through the completion of**:
- Undergraduate degree, preferably in a relevant discipline (e.g., computer science), or equivalent training and experience, with an appreciation of the disciplines in the Faculty of Arts or Social Sciences
- One or more Mac certification, A+ certification, or equivalencies.
- Five years’ experience supporting both PC and Mac computer users, preferably in an educational setting, including extensive consulting
- Strong technical experience with front-line troubleshooting expertise in both computer hardware, software, and networking
- Experience supporting mobile devices such as iPad and Notebook devices
**HR Note**:
Equivalencies will be considered. Applicants are encouraged to provide information which may demonstrate equivalent qualifications. Please note that applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to contact the Human Resource Advisor assigned to this competition as soon as possible to discuss any accommodation requirements. Arrangements will be made to accommodate your request in a timely manner. Carleton University is strongly committed to fostering diversity within its community as a source of excellence, cultural enrichment, and social strength. We welcome those who would contribute to the further diversification of our University including, but not limited to: women; visible minorities; First Nations, Inuit and Métis peoples; persons with disabilities; and persons of any sexual orientation or gender identity and expressions.
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