Customer Service Supervisor

4 weeks ago

Markham, Canada The Village Grocer, Bakery Department Full time

**DEPARTMENT**: Bakery

**POSITION TITLE**: Supervisor, Bakery Counter

**LOCATION**:Village Grocer (Markham, Ontario)

**TITLE OF IMMEDIATE SUPERVISOR**: Bakery Production Manager

**Scope**
Working cooperatively with the Bakery Production Manager, and reporting to the Retail Operations Manager, the Bakery Counter Manager is responsible for creating inspired customer experiences through creative merchandising and exciting promotional “events” in our in-store bakery. Additional responsibilities include finding and training staff with “the right stuff”, staff scheduling, inventory management, pricing, sanitation & food safety compliance as well as quality control.

**Role Requirements**
**- **Must be able to work 40-44 hours per week
- Must be flexible and available to work early mornings, afternoons, evenings and weekends when required (extended hours, holidays and midnight shifts on occasion)
- Maintains and expects from staff a high standard of personal hygiene & appearance
- Adheres to company dress code (hairnet/whites/apron)
- Maintains a clean and safe workspace environment
- Can endure medium/high levels of physical exertion (standing, climbing stairs, bending, lifting)
- Equipment operation knowledge & skills (i.e. retail weigh scales, blow torch, cake-writing)
- Successfully & regularly communicates with staff, co-workers and customers
- Observes company code of conduct, policies and store rules
- Preform other duties and assignments as directed

**Key Responsibilities**
**- **Merchandising - Conceives and executes a retail merchandising strategy that evolves around our products, events, seasons, specials, promotions, etc.
- Staffing - hiring, training, scheduling, job assignments & monitoring
- Product Assortment - Serves as the eyes and ears to our bakery production manager on ideas, trends and opportunities
- Inventory - Works with the bakery production manager to ensure product inventories are anticipated, rotated and replenished consistently
- Workplace - Maintains an organized, clean and safe working environment. Oversees scheduled cleaning responsibilities of workstation and general bakery department
- Adhere to all provincial health and civil code regulations
- Participation in bi-weekly management committee meetings

**Working Conditions**
- Inside, fridge/freezer work on occasion

**Success Factors**
- 3-5 years’ experience managing a service counter

**Communication skills**
- Listening skills
- Ability to work with others in collaborative efforts
- Job Commitment: Takes ownership of department and is committed to meeting objectives
- Role Engagement: Ability to work with a positive attitude and a high level of energy
- Team Approach: Works well with others and enjoys guiding and motivating a team

**About The Village Grocer**:
The Village Grocer has been a purveyor of quality foods in the Markham community for over 30 years. Started in 1986 by Evan & Cathy MacDonald, the company’s focus is to provide customers with wholesome & quality foods together with a high level of personalized service. The Village Grocer experience includes a full range of unique, every day and gourmet food offerings in a friendly retail-shopping environment that exudes discovery for the shopper. Under the banner “Great People, Quality Food” the Village Grocer provides consumers with quality food options beyond conventional food retailers.
- The Village Grocer is committed to equality of opportunity in all aspects of employment. It is the policy of The Village Grocer to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status._

**Job Types**: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Expected hours: 44 per week

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Supervising: 3 years (required)

**Language**:

- English (preferred)

Work Location: In person

Expected start date: 2024-06-24

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