Supervisor, Relational Security

5 months ago

Langley, Canada Fraser Health Full time

Salary range: The salary range for this position is CAD $29.64 - $29.64 / hour Why Fraser Health?:
Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver and the Fraser Valley.

We currently have a **Full Time **opportunity as **Supervisor, Relational Security **supporting our dedicated Integrated Protection Services team in beautiful Langley, BC. Bring your expertise and come work with us

Our Supervisor, Relational Security will support our Integrated Protection Services team, and report to the Relational Security Coordinator to provide leadership to assigned staff on shift, and ensure the staff on shift follow departmental policies and procedures at the direction of the Coordinator. Our mission is to support our Acute Sites in maintaining excellent working conditions by keeping our facilities safe and orderly.

**Build on your education and career experience as you**:

- Supervise staff and provide work direction, and scheduling relief staff
- Provides security for Health Organization patients to maintain a safe and orderly workplace for both staff and patients.
- Enforce regulations and security procedures. Identify risks, safety and security hazards and take appropriate action
- Collaborate with Relational Security Coordinator to investigate reports, and respond to emergencies

**Qualifications**:

- Current BC Security Guard License, OFA Level II Certification, Certification of Training Completion in Advanced Security Training
- Three (3) years’ recent related experience with one (1) year in a supervisory capacity
- Valid B.C. Class 5 vehicle licence and access to a vehicle for business-related purposes

An equivalent combination of education, training, and experience may be considered.

**Connect with us**

Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members You can also visit us on Indeed and Glassdoor.

Instagram | Facebook | LinkedIn | Twitter

Detailed Overview:
Reporting to the Coordinator, Relational Security, IPS Operations, the Supervisor, Relational Security is responsible for leading assigned staff on shift and communicating with the Team Leader and Manager on-call, after business hours, as required. The Supervisor ensures the staff on shift follow departmental policies and procedures at the direction of the Coordinator. As well, the Supervisor maintains and enforces security of persons and property in accordance with established policies and procedures.

**Responsibilities**:

- Supervises assigned staff by providing work direction, calling in relief staff and participating in the orientation and training of Relational Security Officers.
- Assists with performance reviews of Relational Security Officers by providing the Coordinator with reports regarding assigned work, and other performance indicators.
- Uses a collective team-based approach to promote mutual problem solving within the department, and proactively anticipates and resolves issues.
- Patrols buildings and grounds, including utilizing computerized surveillance equipment and video monitoring systems. Enforces regulations and security procedures. Identifies risks, safety and security hazards and takes appropriate action. Checks doors, windows and entrances, securing same to prevent unauthorized entrance by others.
- Responds to emergencies such as the Health Organization Disaster Plans, emergency Codes, and physically aggressive patients/persons; assesses the situation, consults with medical staff and others, and takes appropriate action as required.
- Investigates, resolves and reports disturbances utilizing non-violent interventions. Documents and reports incidents in accordance with established Protection Services procedures.
- Provides security for Health Organization patients, as requested by the patient care team, to maintain a safe and orderly workplace. Provides security escort for staff and patients as required. Responds to requests for assistance from staff, patients and the public.
- Utilizes and operates photo identification, access control, CCTV, and other security system programs.
- Provides pre/post flight safety inspections of heliports following appropriate departmental procedures.
- Maintains a daily log of events and prepares detailed reports.
- Communicates with the on-call leadership after business hours regarding emergent issues, as required.
- Utilizes Protection Services Database to input metrics regarding critical incidents such as staff response time to emergency situations, physical encounters, etc., in order to support departmental goals and objectives.
- Reviews reports to ensure accuracy and appropriate handover across shifts.
- Conducts pr

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