Customer Care and Personal Shopping Associate
4 months ago
**Miik Inc** is a fast growing ethical women’s fashion label with a focus on local Canadian production and sustainable fabrics. Since 2011, Miik has been producing impeccably tailored pieces made from unbelievably soft, custom-milled luxury fabric. Join our small and highly collaborative team of passionate, creative individuals in a fun and fast-paced atmosphere.
**About the role**
Miik Inc is looking for a seasonal Customer Care and Personal Shopping Associate to join our team This is a part-time role in person at our showroom in Toronto, Ontario. Does the following sound like you? You have a passion for both people and fashion, you’re organized and detail oriented, and are obsessed with creating a luxury shopping experience for customers If so, we’d love to hear from you
**Here’s what our Customer Care and Personal Shopping position looks like**:
- Time Period: September to December, 2024 (with possible extension)
- Managing our online customer care contact channel to assist customers with questions in a timely manner
- Answering the phone at our office and assisting customers with any purchase related questions such as shipping, returns, styling advice and sizing
- Managing in-person shopping appointments and walk-in customers at our showroom, providing an incredible shopping experience for our customers both in-person and online
- Completing in-person and online returns and exchanges as needed
- Assist the marketing department in preparing for photoshoots and other events by steaming and sorting garments.
**Does this sound like you?**
- You’re a people person, have no problem making small chat and making everyone feel like you’re besties in minutes
- You have fantastic oral and written communications skills and are eager to work in a fast-paced environment of a growing small business
- You are eager to learn and grow and are a self-starter
- You have a solid understanding of Google tools (Excel, Word, Forms, Drive)
- You have knowledge of Digital Channels (Shopify, Facebook, Instagram, Pinterest, TikTok, Slack)
- A degree or diploma in Communications, Marketing or related field is an asset, but not a requirement.
**What are the perks?**
- Healthy work-life balance
- Agile work environment - we move quickly and have little red-tape
- Opportunity to buy our clothing at a discounted rate
- Casual dress code at our office
- A collaborative work environment that values everyone’s input regardless of title
- 2 weeks paid vacation annually.
- Miik is an equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability or sexual orientation._
**Job Types**: Part-time, Seasonal
**Benefits**:
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
Shift:
- Day shift
Work days:
- Monday to Friday
- Weekends as needed
**Experience**:
- Customer service: 2 years (preferred)
- Sales: 2 years (preferred)
Work Location: In person
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