Overnight F&b Supervisor

2 weeks ago

Lake Louise, Canada Fairmont Château Lake Louise Full time

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today

**What is in it for you**:
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, and Spa
Automatically added to our resort's Colleague Lifestyle Program which includes access to staff activities and events
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

**Job Description**:
Our newly renovated Guide's Pantry outlet provides prompt, professional and efficient service, offering fresh daily baked goods, gourmet sandwiches, salads, hot food, soups, decadent desserts and a range of hot and cold beverages. The one outlet at the Fairmont Chateau Lake Louise that never sleepsThe Guides operates 24hrs 365 days of the year with a primarily "to go" service. Boasting the title of Fairmont Chateau Lake Louise's busiest outlet, the Guide's Pantry serves over 200,000 guests yearly.

**What you will be doing**:
You will be working overnight to help the outlet achieve 24-hour coverage
Greet all guests in-person or by phone
All areas of guest service and core standards, including the creation of new ideas to assist with the continued development of Chateau Lake Louise's image as a leader in F&B service and a F&B destination
Ensuring that the Deli maintains a first class and positive visual impact, including ambiance, cleanliness, orderliness, decor and service flows.
To set a positive example for Food & Beverage employees through exemplary dress, grooming and self-discipline in addition to monitoring staff performance in these areas.
To ensure that guest comments and complaints are thoroughly investigated and corrective actions are taken in order to prevent repetition of the complaint.
Ensure that daily management and guests billing reports comply with company procedures and departmental guidelines.
To be involved in departmental payroll and schedule process
Take guest orders and prepare them to guest specifications
Provide a consistently high standard of service
Effectively handle customer concerns and exceed customer expectations
Inform guests of hotel and area information as requested
Ensure accurate cash handling and ordering in Micros POS system
Ensure shelves are fully stocked with products
Ensure a clean and safe working environment, and actively participate in health and safety initiatives
Adhere to all hotel environmental policies and initiatives
Carry out any other tasks as assigned

**Qualifications**:
**Your experience and skills include**:
Minimum of two years of Food and Beverage experience, in a fast-paced environment. Post Secondary Degree in Hospitality or Food and Beverage Management is an asset
Must possess excellent interpersonal, communication and presentation skills
Strong organizational and administrative skills are required.
Displays high initiative and requires mínimal supervision and direction.
Experience with handling cash
Ability to constantly stand and walk throughout shift
Self‑motivated, with the ability to make effective decisions
Demonstrates initiative, and the ability to work with mínimal supervision
Ability to maintain high service levels under pressure
Frequent lifting and carrying up to 20 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs, and ramps
Ability to consistently stand and walk throughout shift

**Your team and working environment**:
Fast-paced, upscale, luxury hotel
Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
Hospitality employees worldwide making this

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