QAp Coordinator

**Summary**
- **Department**: Professional Practice
- **Reporting to**: Manager, Quality Assurance
- **Position Type**:Temporary, Full-time (13-Month Contract)
- **Work Location**: Vancouver or Victoria - Hybrid
- **Salary**: $58,374.00 - $72,967.50. Please see the Total Compensation & Perks section for more details.
- **Position Posted**: August 23, 2024
- **Application Deadline**: September 6, 2024

**About the Role**

BCCOHP is seeking a temporary, full-time QAP Coordinator to join our Quality Assurance (QA) team for a 13-month contract. This position will report to the Manager, Quality Assurance (the Manager) and is responsible for drafting and editing materials, providing education and direction on the Quality Assurance Program (QAP) for dentists, dental therapists, and certified dental assistants (CDAs), and providing responsive support to dentists, dental therapists, and CDAs with all logístical aspects of the QAP process.

This role processes continuing education (CE) submissions from CDA’s, dental therapists and dentists and works closely with the Manager to ensure CE requirements are met.

**Essential Duties**
- Assist certified dental assistants, dental therapists and dentists with all aspects of the QAP process.
- Monitor the QA Audit Process for dentist, dental therapists and CDAs.
- Enters continuing education submissions for dentists, CDAs, dental therapists.
- Organize and maintain the QA filing systems, including the database and computer records. Ensures confidentiality of documents and records.
- Work with the Registration department to ensure CDAs, dental therapists and dentists meet the reinstatement requirements and annual QA requirements prior to renewing registration and certification.
- Work with IT and the Registration department on QA functions of the renewal process including renewal preparations, testing, support during renewal and follow up after renewal.
- Liaise with the QA Committee and database providers regarding necessary and annual QA changes.
- Assist with preparing communications to certified dental assistants, dental therapists and dentists regarding the QAP.
- Prepare and distribute necessary materials, follow up with correspondence or action as appropriate. Direct appropriate correspondence in a timely manner.
- Provide administrative support to update materials as well as follow through with the implementation of approved policy changes.
- Run reports; analyze data and report findings to the Manager.
- Identify program needs and concerns and communicate them to the Manager.
- Provide support and materials to the QA Committee as required.
- Assist with the preparation and distribution of meeting packages and related background/research material for QA Committee meetings and teleconferences.
- Update QA policies and bring to the QA Committee as required.
- Provide flexible and responsive administrative support to meet the needs of the QA department.
- Participate in tasks, projects, and programs normally outside the position description which are necessary for the efficient operation of BCCOHP, as required.
- Other duties as required.

**Essential Skills and Qualifications**
- Minimum of three years of administrative or related experience.
- Post-secondary education.
- Detail-oriented and dependable.
- Strong written and verbal communication skills.
- Demonstrate ability to organize and prioritize one’s work with mínimal supervision.
- Maintain confidentiality and discretion of information received while performing regular work functions.
- Ability to maintain tact, grace, and diplomacy in all situations.
- Strong critical thinking, analytical, and problem-solving skills.
- Dental background is an asset.
- Experience using a database or customer relations management system is an asset.
- Previous work experience in a regulatory or not-for-profit environment is an asset.

**Work Arrangement**
- **Work Hours**_

BCCOHP's regular hours of business are 8:30 am to 4:30 pm, Monday through Friday. This is a full-time permanent position, requiring 35 hours per week (7 hours per day).
- **Flexibility**_

BCCOHP offers flexibility for a hybrid work arrangement depending on the role and operational needs. The number of days required to be in office for this position is dependent on operational needs and workload.

**Total Compensation & Perks**

BCCOHP offers the following benefits and perks:

- Extended health and dental benefits plan
- Parking/transit subsidy
- Paid time off (Pro-rated based on 15 vacation days, 5 sick days, and 7 personal days per year)
- Office closures in addition to statutory holidays including Easter Monday and winter office closure (December 24th to January 1st each year)
- Early office closure on Fridays during the summer

**How to Apply**

**Who We Are**

The BC College of Oral Health Professionals (BCCOHP) is the regulatory body for all oral health professionals in BC. BCCOHP’s role is to protect the public and promote better health outcomes