Resident Manager

6 months ago

London, Canada Boardwalk Full time

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you

**Responsibilities**:
Ensure the health, comfort and safety of our Customers
Must live on-site
Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.
Duties include scheduled office hours and on-call duties (excluding scheduled days off)
Successful applicants must have a flexible schedule and be available to respond to all on-call needs outside of regular business hours

**On-call requirements include but are not limited to**: answering calls, showing suites, responding to emergencies, attending to after-hours complaints such as noise complaints, cleaning duties, maintaining building quality standards, etc.
Ensure daily communication with all site Associates
Collect rent and follow up on defaults
Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
Inspections of vacant and upcoming suites
Lease and show suites
Ensure all rental enquires are answered within the guidelines provided
Annual suite inspections
Prepare and deliver bank deposits
Administrative duties including processing paperwork for site and other Associates
Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
Ensure proper and accurate inventory management
Snow removal as required
Cleaning as required
Touch-up painting as required
Complete all required administration for the position on a tablet
Complete other tasks assigned by the Leader

**Experience and Educational Requirements**:
2 years Customer Service Experience preferred
Post-Secondary Education in related field

**Technical Requirements**:
Computer experience is required with web-based programs preferred
Ability to learn and adapt quickly to changing systems and new technology
Familiarity with computer tablets is an asset

**Non-Technical Requirements**:
Strong commitment to providing excellent customer service
Dedicated to building better communities for all our Customers and surrounding communities
Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
Excellent listening and telephone etiquette skills
Exceptional problem-solving and decision-making capabilities
Strong planning and organizational skills coupled with ability to multi-task and prioritize
Excellent time-management skills
Ability to handle sensitive and confidential matters
Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
Ability to work independently (self-managed) and with other Associates in a team environment
Ability to learn quickly, adapt to change and be flexible in nature
Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
Demonstrates a growth mindset, a positive attitude, enthusiasm and assertiveness
Ability to spend up to eight hours walking, standing, climbing stairs, lifting
Ability to maneuver or lift up to 10kg with the proper equipment

Interested applicants are invited to submit a cover letter and resume.
- _____________________________
Ready to shape the future of our communities? Come work with us and learn where doing what you love means never working a day in your life

Deeply rooted in family spirit and humility, Boardwalk’s five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life. Coupled with our Golden Foundation of ‘treat others as you would like to be treated,’ ‘be good,’ ‘love community’ and ‘have fun,’ we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.

We hope these values speak to you as they speak so meaningfully to us

As we continue to grow, we remain unwavering in our commitment to providing Resident M

  • Resident Manager

    6 months ago

    London, Canada TerraCorp Management Inc Full time

    For over 60 years, TerraCorp Management, a family-owned and operated business based out of London, Ontario, has been developing and managing multi-residential apartment buildings across Southwestern Ontario. As we continue to find success in building and managing quality apartment homes, creating lasting relationships with our residents and community...

  • Resident Manager

    3 months ago

    London, Canada Auburn Group of Companies Full time

    For over 60 years, TerraCorp Management, a family-owned and operated business based out of London, Ontario, has been developing and managing multi-residential apartment buildings across Southwestern Ontario. As we continue to find success in building and managing quality apartment homes, creating lasting relationships with our residents and community...

  • Resident Manager

    6 months ago

    London, Canada Terracorp Management Inc Full time

    For over 60 years, TerraCorp Management, a family-owned and operated business based out of London, Ontario, has been developing and managing multi-residential apartment buildings across Southwestern Ontario. As we continue to find success in building and managing quality apartment homes, creating lasting relationships with our residents and community...

  • Manager of Resident Experience

    6 months ago

    London, Canada York Property Management Full time

    The Manager of Resident Experience is responsible for day to day customer service and administration of the luxury residential property on behalf of York Property Management. Priorities change regularly in this position and the employee must be flexible and willing to change responsibilities as required. Applicants must love people, be versatile and dynamic,...

  • Manager of Resident Experience

    6 months ago

    London, Canada York Property Management Full time

    The Manager of Resident Experience is responsible for day to day customer service and administration of the luxury residential property on behalf of York Property Management. Priorities change regularly in this position and the employee must be flexible and willing to change responsibilities as required. Applicants must love people, be versatile and dynamic,...

  • Resident Wellness Manager

    6 months ago

    London, Canada Sifton Properties Ltd. Full time

    Who We Are: As a **Best Managed Company** celebrating 100 years in business, we foster career opportunities for success. With a family-based culture, we grow through collaboration, innovation, and open communication. At Sifton, we build outstanding communities where people live, work and play. Every day, we go out of our way to hire our next great team...

  • Residence Clerk

    6 months ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Assistant Manager of Resident Experience

    1 month ago

    London, Canada York Property Management Full time

    The Assistant Manager of Resident Experience is responsible for assisting in the day to day customer service and administration of the residential property on behalf of York Property Management. The Assistant Manager of Resident Experience reports to the Manager of Resident Experience. This position may shadow different Managers of Resident Experience at...

  • Resident Health

    6 months ago

    London, Canada Seasons Retirement Communities LP Full time

    Full-time, Salaried 633 Base Line Rd E, London, ON N2C 2R2 **Our Mission to You**: As a certified Great Place to Work®, Seasons believes that every single team member plays an important role in the overall happiness of our residents. We foster a culture of growth and support for our committed team members and offer opportunities for personal and...

  • Resident Wellness Manager

    2 months ago

    London, Canada Devonshire Erin Mills Inc. Full time

    **Who We Are**: As a family-based company for over 100 years, we are committed to creating and maintaining successful teams. We recognize the invaluable contributions of our team members and prioritize their development, health and well-being. For generations, we’ve been in the business of building communities for people to live, work and play. We are...

  • Residence Advisor

    5 months ago

    London, Canada LIA Full time

    _High School Student Residence Advisor_ Job Description: We are looking for a responsible individual to oversee international students at our **_STUDENT RESIDENCE._** The Residence Advisor is responsible for the safety and security of the students and all building property in and around the residence area. **This position has alternating shifts, part-time...

  • Residence Advisor

    6 months ago

    London, Canada LIA Full time

    _High School Student Residence Advisor_ Job Description: We are looking for a responsible individual to oversee international students at our _**STUDENT RESIDENCE.**_ The Residence Advisor is responsible for the safety and security of the students and all building property in and around the residence area. **This position is for mainly night shifts,...

  • Residence Orientation Coordinator

    2 months ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Assistant Residence Life Coordinator

    2 weeks ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...

  • Residence Administrative Coordinator

    6 months ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 13 **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek...

  • Residence Life Coordinator

    3 months ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 14 Please note, this is a temporary full-time opportunity with a contract end date of May 15, 2027. **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community...

  • Residence Life Coordinator

    6 months ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 14 Please note, this is a temporary full time contract opportunity with an expected end date of May 14, 2027. **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and...

  • Residence Safety Assistant

    6 months ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: Level L Please note, there are multiple vacancies available. **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities...

  • Leasing and Resident Experience Coordinator

    6 months ago

    London, Canada Valour Group Full time

    Valour Group is an integrated team of companies that operate, develop, and construct residential and commercial real estate. We are a part of a collaborative group of real estate-based companies, known as One Real Estate Enterprise, with a diversity of offerings such as real estate investment, developments, construction, property management, vacation...

  • Student Projects Assistant

    6 months ago

    London, Canada Western University Full time

    **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as...