Residence Life Coordinator

6 months ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: 14

Please note, this is a temporary full time contract opportunity with an expected end date of May 14, 2027.

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Division of Housing and Ancillary Services is committed to providing a first-class residence experience for over 5,300 Western students while supporting the academic mission of the University and ensuring profitability and cost effectiveness of divisional operations. We provide thriving residence communities which engage our diverse student population.

**Responsibilities**:
The Residence Life Coordinator promotes an atmosphere which supports academic achievement and fosters responsible decision-making. The Coordinator contributes to students “learning outside the classroom” through the support and implementation of various community development initiatives within residences. As a live-in role, the Coordinator supervises Residence Staff, provides student support, and refers students to campus resources appropriately. This role works collaboratively with others to foster learning opportunities by building community, addressing student needs and managing behaviour and using a restorative justice framework. The Coordinator works collaboratively to develop initiatives that meet the continually changing needs of students and coordinates administrative functions within the respective building(s) in a manner which is consistent with divisional strategic directions and goals. The Coordinator plays an important role in the provision of high quality housing - a critical element in the recruitment and retention of students to Western.

**Qualifications**:
**Education**:

- University degree including studies in Behavioural Sciences, Social Sciences and/or Education

**Experience**:

- 2 years’ experience in residence life with demonstrated leadership experience in a residence setting
- Work experience demonstrating organizational, customer service and administrative competence
- 1 year previous professional residence experience is preferred
- Previous experience supervising others and front-line operations experience is an asset

Knowledge, Skills & Abilities:

- Excellent organizational and time management skills and ability to assess priorities, work independently to meet required deadlines with conflicting demands and changing priorities
- Able to set priorities, delegate effectively and make sound decisions
- Demonstrated ability to effectively supervise and develop others
- Results-oriented and able to handle many tasks and maintain a high level of individual and team performance
- Working knowledge and/or experience building teams within a large community of students, student-staff, and professional staff
- Demonstrated ability to interact effectively with individuals at all levels of the organization and the public
- Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
- High level of integrity and trust, tact and diplomacy
- A well-defined sense of diplomacy and judgement including solid negotiation, crisis management and conflict resolution skills
- Approachable and understanding individual with a high degree of customer focus
- Ability to identify and respond to contentious or politically sensitive issues with discretion
- Ability to perceive and understand the emotions of others and interact with them appropriately based on those emotions
- Good listening skills and an ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Ability to handle conflict constructively with well-developed conflict resolution skills
- Capacity to establish rapport, support and demonstrate openness to persons of diverse backgrounds and beliefs
- Strong oral and written communication skills with well-developed presentation skills
- Intermediate computer skills in Microsoft Office (Word, Excel and PowerPoint)
- Willingness to be available to be on-call on a rotational basis
- Willingness to work seasonally long hours, including frequent events and weekends

**Background Checks**:
Please note, successful applicants may be required to produce a current vulnerable sector record check(s) from a police service prior to commencing employment.

**Western Values Diversity**:
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require

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