Mortgage Account Specialist
1 day ago
Questrade Financial Group (QFG) of Companies is committed to helping Canadians become much more financially successful and secure. We are everything a traditional financial institution is not. Our vision is to revolutionize financial services for the benefit of Canadians by providing the most innovative and cost efficient financial services online.
That’s why we empower our employees to continuously grow their professional careers with QFG. We believe in having a diverse, inclusive place to work and our flexible working arrangements brings that to life so you can unleash your creativity. Our values are a part of our DNA, and we care deeply about our people helping us fulfill our mission and become an important part of our community. We are always looking for like-minded professionals to join our team. Come grow with us.
What’s it like working as a Mortgage Account Specialist at Community Trust Company?
Community Trust Company (CTC) is a member of the Questrade Group of Companies, currently includes Questrade Inc., Questrade Wealth Management Inc., QuestEnterprise and CTC.
Reporting to the Manager, Lending Services, the Mortgage Account Specialist is responsible for initiating Community Trust Company’s (“CTC”) default process for residential mortgage loans The Mortgage Account Specialist is responsible for the follow up of all unpaid and/or returned mortgage payments and resolution of all accounts in default. This role is responsible for responding to internal and external client inquiries and contributes to the success of the department achieving their goals while remaining focused on operational excellence, compliance and delivery of superior customer service.
Need more details? Keep reading...
**In this role, you will**:
- Initiate the default process starting with the negotiation of payment arrangements and settlements, and ensuring agreements are fulfilled.
- Recommend appropriate enforcement action to management and/or the Special Handling Committee.
- Submit any manual ad-hoc mortgage payments in response to collected default payments as required.
- Perform a NIGO/IGO review of all documents received for accuracy and completeness prior to processing.
- Process all transactions with a high degree of accuracy within the established service level agreement and in accordance with CTC’s corporate and department policies and procedures.
- Respond to and/or investigate all internal and external client inquiries within the department service standards.
- Maintain accurate electronic record keeping of client accounts in accordance with department procedures.
- Provide recommendations for process improvements as appropriate.
- Follow all AML policies and procedures with client accounts with an emphasis on “Know Your Client” rules.
- Proactively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conduct appropriate inquiries and investigations in relation to any such situation and ensure that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
- Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.
- Provide support to the Manager, Mortgage Servicing as required.
So are YOU our next Mortgage Account Specialist? You are if you
✔ Have post-secondary education.
✔ Have 2+ years related experience in mortgage administration and/or servicing and/or collections and registered products within the financial services industry or a related role.
✔ Have sound understanding of registered products including Self-Directed, Private and Syndicated Mortgages.
✔ Have working knowledge of financial regulatory requirements on registered products, AML, and Compliance.
✔ Demonstrate effective organizational and time management skills.
✔ Demonstrate interpersonal and relationship building skills.
✔ Have solid written and verbal business communication skills.
✔ Have strong analytical skills.
✔ Have intermediate knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
✔ Are detail oriented with an acute attention to accuracy.
Good to know
The operational hours of this position will range from 8:00 am and 8:00 pm. EST, Monday - Friday.
Sounds like you? Click below to apply
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