Store Manager
6 months ago
**Store Manager - Golden, BC**
How wonderful would it be if you were to live, work and play in the “Heart of the Parks”. Did you know Golden BC is surrounded by six of Canada’s most stunning, sought after National Parks; Yoho, Glacier, Banff, Jasper, Kootenay and Mount Revelstoke. People from all over the world come through Golden and you have the opportunity to work here. Possible relocation allowance available. Come and join our Home Hardware Team and discover and explore your Gateway to Adventure all year round
We are looking for a driven, skilled, and motivated leader to join our great team at Home Hardware in Golden BC. As Store Manager, at our Golden location you are responsible for delivering excellence in customer service, leading the store team, store operations, growing the revenue of the business, while maintaining business standards and maintain a positive work environment.
**WHY HOME HARWARE**:
- Employee store discounts.
- Health & Dental Benefit Program available after 4-months of employment.
- Group RRSP Plan available to all our full-time employees.
**DUTIES / RESPONSIBILITIES**:
- Lead the store team in sales and service excellence, retail and building supplies.
- Direct the complete retail operation of the store within the specific guidelines of the company.
- Implement all policies, procedures and objectives as determined by management.
- Open and/or close store independently ensuring all store operating hours are scheduled effectively meeting the customer needs daily.
- Facilities and financial management responsibilities working with Head Office and our Invermere Store.
- Perform administrative tasks to support the smooth operation of all store operations, including the timely submission of all personnel paperwork, preparing, and submitting reports, and monitoring sales receipts and cash.
- Assist with creating in-store promotions, leveraging local markets and social media channels.
- Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory.
- Ensure merchandise & visual presentation and layout of store maximize meeting customer needs.
- Coach, motivate, train, and develop all staff, through respect, setting expectations, communication, feedback, and ongoing support.
- Create and deliver performance reviews.
- Coordinate daily staffing and staffing schedules.
- Act in a timely manner when taking disciplinary action or acknowledging positive behaviour by employees. Maintain records of such actions.
- Resolve customer complaints and escalate if the customer requires a higher resolution.
- Maintain good customer service through your presence on the sales floor by making effective use of your knowledge of products, projects, and services. Set a good example for other employees through your ability and desire to assist customers and to maximize sales.
- Understand and use merchandising techniques that produce the highest possible level of sales.
- Ensure that endcaps and feature displays are properly merchandised, maintained, and changed on a timely basis.
- Work with purchasing and inventory team to ensure accurate inventory levels, aware of product inventory to be cleared out.
- Work in a safe manner in accordance with provincial and federal safety legislation.
- Ensure the store complies with outlined safety policies and procedures, as well as local and provincial health regulations.
- Be a positive role model by greeting and assisting customers on the sales floor.
- Other duties as assigned.
**SKILLS / QUALIFICATIONS**:
- Proven ability to lead within a fast paces retail environment.
- Experience within Retail and/or Building Supplies Industry is an asset.
- Experience managing a team is an asset.
- Strong people, communication, and organizational skills.
- A proven record of business growth and exceptional customer service skills and standards.
- Strong organizational, interpersonal, and problem-solving skills.
- Strong leadership skills and the ability to coach and mentor a team.
- Ability to bend, kneel, squat, stand for extended periods, and lift/carry up to 50 lbs.
- Able to give clear directions and set expectations for staff.
- Lead by example.
- Ability to travel for Home Shows, off-site training and working at our Invermere store.
**Salary**: $65,000.00-$90,000.00 per year
**Benefits**:
- Dental care
- Paid time off
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Golden, BC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Retail: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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