Akamai Support

4 weeks ago

Toronto, Canada NLB Technology Services Full time

**Title:

- Production Support Analyst - Akamai**
**Location:

- Downtown Toronto (Need to visit 03 days a week onsite)**
**Contract**

**Here are the highlights for this role -**
- **Work hours - 8 hours/day**:

- **On-call rotations entails with this role**:

- **For any extra/over hours worked will be a due day off - No monetary OT**:

- **Cloud is an added advantage**

**What you will be doing**:

- Coordinate with DevOps, CloudOps, developers, and support staff to help resolve issues and clarify requirements.
- Monitor all performance metrics for various production systems identify root causes for all technical issues and recommend solutions.
- Managing vendors, including tracking hardware/software issues and driving vendors to resolve issues.
- Following ITIL processes and procedures as it relates to incident management, change management and problem management.
- Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLAs.
- Manage service requests related to domains, DNS, and URL redirects.
- Provide initial incident management, follow-up, and root cause reporting
- Document technical information, notes, user guides, etc. for internal or client use.
- Delivery of cross-training to other team members where required
- Subject to on-call on a rotational basis.

**What you have**:

- Strong Confluence and Jira support experience.
- Technologies include: Akamai NetStorage; AWS; Azure Gateways; NGINX; Apache; AngularJS and much more
- Akamai Delivery Configurations include modules like: Adaptive Image Compression, Content Targeting/EdgeScape, Device Characterization, Edge Redirector Cloudlet, Enhanced Secure Delivery, Forward Rewrite Cloudlet, Front End Optimization, HTTP/2, Image Manager, Mobile Detection & Redirect, Real User Monitoring, Site Failover, SiteShield, Variable Support, Visitor Prioritization Cloudlet, Web Application Firewall (WAF), and more.
- Previous experience as Webmaster and/or Akamai support is a plus.
- Deep understanding of SSL Certificates and DNS management.
- Understanding of Security products include: Site Shield, Kona Site Defender, Web Application Firewall (WAF), Prolexic, BOT Manager, and Security Monitor.
- Experience managing web platforms (Heroku PaaS, etc.)
- Knowledge of media players and understanding of streaming will be an advantage
- Must have a strong written and oral communications skills and the ability to communicate with all levels of users/management
- Strong organization skills, interpersonal skills and significant attention to details
- Well-developed analytical and problem-solving skills in order to identify problems determine possible solutions and select the appropriate action.
- Ability to effectively prioritize, make decisions, solve problems and execute tasks in a high-pressure environment
- Ability to work independently and within a team on multiple simultaneous tasks within a challenging fast paced customer-oriented environment.

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: $50.00-$55.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off

Schedule:

- 8 hour shift

**Experience**:

- IT support: 1 year (preferred)
- akamai: 4 years (required)

Licence/Certification:

- CompTIA A+ (preferred)

Ability to Commute:

- Toronto, ON (required)

Ability to Relocate:

- Toronto, ON: Relocate before starting work (required)

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