Retail Shift Leader

2 weeks ago

Waterloo, Canada Canna Cabana Full time

Canna Cabana is actively seeking **Shift Leaders **who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.

**Duties and Responsibilities**:

- Provide assistance to store management in supervising and facilitating the daily operations of the store
- Oversee the responsibilities of the Store Manager in the absence of SM or ASM
- Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
- Provide direction, guidance, and instruction to all store associates as required
- Ensure store conditions are consistently upheld to established standards
- Assist in ensuring staffing levels adequately meet business needs, only when requested
- Be the sales and customer service leader/role model in the absence of SM/ASM
- Greet and assist customers in a way that models exemplary conduct to other staff
- Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
- Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
- Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
- Achieving sales target and store-level KPI’s
- Ensuring employees on shift are actively pursuing sales goals
- Oversee and assist in inventory management and be accountable for the inventory processes on shift

**Qualifications**:

- Must have valid CanSell to work in a retail cannabis store.
- Must have or be able to successfully complete a Police Background Check.
- Demonstrated sales and service orientation required
- Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
- Excellent time management and prioritizing skills required
- Demonstrated ability to train and motivate staff required
- Skills to monitor and lead by example as required
- Basic office administration skills required
- High level of proficiency with Microsoft Office productivity suite
- Highly effective teamwork skills
- Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
- Strong customer service and troubleshooting skills
- A well-defined sense of diplomacy
- Excellent teamwork and team-building skills
- Thorough understanding of applicable health and safety legislation
- A professional, responsive, and positive work attitude is essential

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