Guest Reservation

2 days ago


Peterborough, Canada The Urban Spa Peterborough Full time

Many people would think this is an ‘easy job’ but the fact is, this is one of the MOST IMPORTANT roles at the spa because you are the face of the spa and you are largely responsible for the guests’ experience.

The team atmosphere at The Urban Spa is like nothing you’ve ever seen before. We are friends, we are co-workers, we are like family and we dedicate every day to being different and making a difference for our guests.

**What we offer to you**:

- The greatest team work atmosphere - team parties and excursions with our amazing group of fun and friendly professionals
- Hourly wage plus commission on sales and a merit-based advancement system
- Health and education fund
- Complimentary or Team rates on services and products at Urban Spa
- Family rates on services and products
- Flexible work hours - we are open 7 days a week
- Part time hours available

**What we offer to our guests**:

- Direct Billing for multiple insurance companies
- Online booking for guests
- Multiple services (Hair, Esthetics, RMT) & Modalities (Boreal, Hot Stone, Bamboo, Aroma, Hydro, Cupping)
- Homecare products available on site (heating pads, ice packs, massage aids, medistick, aromatherapy blends, hair care, facial care, make-up & bath products)
- Strong social media presence and brand recognition.
- Referral network available for Physio/Chiro/Acupuncture as needed.
- Nespresso lattes, espresso and fresh fruit infused water

**What we are looking for in a Guest Reservation Specialist**:

- Retail experience required.
- Experience with clinic, spa, or hotel reservations an asset but not necessary. We are willing to train.
- Drive, determination and a positive attitude to make a difference.
- The willingness to go above and beyond to serve our guests. This isn’t a motto for us, this is our culture.
- Great customer service and phone skills.
- Work well in a team environment.

Only those selected for an interview will be contacted.

**Job Types**: Full-time, Part-time
Part-time hours: 20 per week

**Salary**: From $15.65 per hour

**Benefits**:

- Store discount

Day range:

- Monday to Friday
- Weekend availability

Flexible Language Requirement:

- French not required

Shift:

- Afternoon shift
- Day shift
- Evening shift

Work setting:

- Specialty store

**Experience**:

- Retail sales: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: One location


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