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Calgary, Canada Sweet Loretta Full time

**ABOUT THE POSITION**

**Sweet Loretta** is looking for a host to fill out their team on a full-time permanent basis. Hosts are responsible for several functions including, but not limited to, greet all guests in a prompt and friendly manner, ring in takeout and execute curbside pickup orders, seat guests, and responsible for the overall flow of the restaurant. If you enjoy a fast-paced professional work environment, are flexible, and are looking to meet some great people along the way, this is the job for you.

**WHO WE ARE**

Sweet Loretta is a service-driven, music-focused space that is a haven for the city’s cultured, forward-thinkers. Serving as a space for highly curated entertainment to music aficionados, artists, and dancers.

**WHAT WE OFFER**
- Competitive hourly wage
- Gratuities
- Duty meals
- Extended health benefits after 90 days for employees working 28+ hours per week
- 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

**WHAT YOU’LL DO**
- Welcome and greet guests at the door in a prompt and friendly manner.
- Answer text messages, receive and record reservations accurately in a pleasant and attentive manner.
- Answer questions about food, beverages and other restaurant functions and services over the phone and in person.
- Maintain cleanliness of front desk area, restocking supplies and ensuring menus are organized.
- Communicate with servers as to when next tables are going to be arriving.
- Monitor and observe guests dining experience, ensuring guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Assist with settling bills and processing any credit, debit or cash transactions as required.
- Thank guests for their visit as they exit the restaurant and invite them to return.
- Be ready and willing to provide support as needed to ensure the smooth and efficient operation of the restaurant as directed by the manager in charge.
- Assist in arranging transportation for guests if required.
- Execute ad-hoc tasks are required.

**WHAT YOU HAVE**
- 1 years’ experience is preferred but not required.
- Has worked with the Open Table program before, preferred not required.
- Strong English communication skills with ability to establish and develop relationships with team members, partners, and customers.
- Basic knowledge of dining room and service procedures and functions.
- Basic math skills, can handle money, and operate a point-of-sale system.
- Valid Alberta ProServe certification obtained within 30 days of starting.
- Ability to maintain professionalism, control, and composure in difficult and stressful situations.
- Ability to work in a standing position for long periods of time (up to 5 hours).
- Must be over 18 as alcohol service and open scheduling availability is a requirement.

**WHO YOU ARE**
- Personable, upbeat, and confident individual with a problem-solving mindset.
- Team player with great multi-tasking skills and eager to learn.
- Well organized with a strong attention to detail and exceptional time management.
- Takes ownership of duties, shows initiative and is proactive.
- Leads by example with a positive attitude, great personal hygiene, a high level of dress, and a welcoming demeanor.
- Flexible: must be willing to work a variety of hours, including days, evenings as well as weekends and holidays based on the business needs.